If you intend to access electronic customer support using SNA and
a synchronous (SDLC) capable modem, then complete these tasks to establish
your connection to IBM's support services.
Notes: - This type of configuration does not work with Electronic Service Agent™.
- You can configure this type of access as a backup in case the Universal
Connection is unable to be established. The Universal Connection will automatically
fall back to this configuration if it exists. However, this connection type
only works for PPP and VPN connection types.