Report problems: Overview

Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request.

For problems with software or Licensed Internal Code, you should notify the IBM^® service system of the failure and related symptoms. The problems that are detected by the server can be reported either manually or automatically.

If a problem is new, a Problem Management Record (PMR) is created by the IBM service system. The PMR number is returned to your server. If your contract with IBM allows voice support (telephone), an IBM service center personnel will contact you if requested, and work with you to resolve the problem. If you do not have voice support, you can view the service center's response by using the Query Problem Status (QRYPRBSTS) command.

When you report problems to your hardware service provider, you should provide as much information as you can about the problem so that they can resolve the problem quickly and efficiently.

• Gather information with the problem summary form
  The problem summary form is used to record information displayed on the system unit control panel.
• Contact IBM support
  This topic provides information that you can use to obtain services and support for your iSeries™ business computing system.
• Report problems detected by the system
  The system problem log allows you to display a list of all the problems recorded on the system.
• Track problems
  You can use several methods to manage your reported problems.