Troubleshooting

Use the Troubleshooting topic to help you understand, isolate, and resolve problems that you are having with your IBM^® eServer™ iSeries™ server and products.

Sometimes you will be able to resolve a problem on your own, other times you will need to gather information to help the service technicians resolve your problem in a timely manner.

Note: By using the code examples, you agree to the terms of the Code license and disclaimer information.

Note: IBM System i5 is the next generation of iSeries. The documentation in the iSeries Information Center may refer to System i5 as iSeries.

What's new for V5R4
For V5R4, you can use the Watch for event function to help detect and react to problems.
Printable PDF
Use this to view and print a PDF of this information.
How your server manages problems
Use this information to find out how your server manages problems.
Detect problems
Use this information to find out how you can detect problems.
Analyze and handle problems
Use this information to further analyze and handle problems, including a start problem analysis procedure that guides you through resolving the problem.
Report problems: Overview
Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request.
Reference information
Use this information to learn more about messages, message queues, logs, CL commands, problem-handling menus, Authorized Program Analysis Reports (APARs), and how to determine the primary or alternative console.
Related information for troubleshooting
Listed here are the iSeries manuals and IBM Redbooks™ (in PDF format), and information center topics that relate to the Troubleshooting topic. You can view or print any of the PDFs.