Contact IBM support

This topic provides information that you can use to obtain services and support for your iSeries™ business computing system.

In general, the term service includes repair of hardware, the ability to ask usage and defect questions about your software, and on-site and remote support for any system concerns though IBM^® Services.

Type of problem	Call
Advice Migrating "How to" Operating Configuring Ordering Performance General information	1–800–IBM-CALL (1–800–426–2255) 1–800–IBM-4YOU (1–800–426–4968)
Software: Fix information Operating system problem IBM application program Loop, hang, or message Hardware: IBM system hardware broken Hardware system reference code (SRC) IBM input/output (I/O) problem Upgrade	1-800-IBM-SERV (1–800–426–7378)

When reporting suspected software problems, you need to provide the following information.

Contact information:

Send the following information about you and the system you are using:

Name of person reporting the problem
Mailing address
Telephone number
FAX number
IBM customer number, if available
Server type and serial number

Problem description:

Include the following information when describing the problem you are experiencing with your system:

The name of the software product you are using, including the version and release
The cumulative PTF level of the system
The problem symptom
Message numbers, messages, and return codes associated with the problem
A list of the steps needed to re-create the problem
A list of any actions you have already taken
A copy of the job log

Additional information for communications problems:

If the problem you are experiencing is related to a communications error, include the following information:

Identify all systems and locations involved in the problem
Identify the communications method and connection used between the systems
Collect messages from all systems that are involved in the problem
Identify any recent changes or upgrades that have been made to any of the involved systems

Additional information for iSeries Access problems:

If the problem you are experiencing is related to the iSeries Access products, provide the following additional information:

All systems and locations involved in the problem
The topology between iSeries and the client system
The functions of iSeries Access that you are using
All resources that are involved
The operating system of the client system
Any major applications that are affected by the problem
Hardware attachments involved in the problem
Any recent changes or upgrades to any involved system
Any messages logged in QSYSOPR or on the client system