68 lines
4.3 KiB
HTML
68 lines
4.3 KiB
HTML
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<meta name="DC.Title" content="Add electronic customer support to your server" />
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<meta name="abstract" content="Find out how to access electronic customer support. Details are provided on configuring the Universal Connection support or the traditional connection with SNA." />
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<meta name="description" content="Find out how to access electronic customer support. Details are provided on configuring the Universal Connection support or the traditional connection with SNA." />
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<meta name="DC.Relation" scheme="URI" content="http://publib.boulder.ibm.com/isrvagt/sdsadoc.html" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<title>Add electronic customer support to your server</title>
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</head>
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<body id="rzaji_addecs"><a name="rzaji_addecs"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Add electronic customer support to your server</h1>
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<div><p>Find out how to access electronic customer support. Details are
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provided on configuring the Universal Connection support or the traditional
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connection with SNA.</p>
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<div class="section"><p>From time to time, your server might experience problems that
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need attention from IBM<sup>®</sup> support services. Electronic customer support is
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available to help you keep your server operating efficiently. If there is
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a server hardware or software problem, IBM Customer Engineers can access your server
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directly to rapidly diagnose and solve the problem. Electronic customer support
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lets you: </p>
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<ul><li>Order and install fixes</li>
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<li>Access the question-and-answer (Q & A) database</li>
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<li>Access local service and IBM product information</li>
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<li>Access technology forums </li>
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<li>Access problem analysis reporting and management</li>
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</ul>
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</div>
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<div class="section"><div class="p">You can access electronic customer support using: <ul><li><span class="uicontrol">Universal Connection</span>. A TCP/IP-based program that
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is configured using a graphical interface that allows you to choose how you
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connect to IBM.</li>
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<li><span class="uicontrol">Traditional connection</span>. A connection that is available
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if you use SNA and have a modem capable of Synchronous Data Link Control (SDLC).</li>
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</ul>
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</div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzajiecs.htm" title="Your server can help you isolate the cause of system-detected hardware problems and some software problems. Your server also has an integrated set of functions that are designed to help service and support your system. These are the functions of electronic customer support.">Electronic customer support</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="../rzam8/rzam8fix1.htm">Use software fixes</a></div>
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<div><a href="http://publib.boulder.ibm.com/isrvagt/sdsadoc.html" target="_blank">Online Publications</a></div>
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</div>
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</div>
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</body>
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