Add electronic customer support to your server

Find out how to access electronic customer support. Details are provided on configuring the Universal Connection support or the traditional connection with SNA.

From time to time, your server might experience problems that need attention from IBM^® support services. Electronic customer support is available to help you keep your server operating efficiently. If there is a server hardware or software problem, IBM Customer Engineers can access your server directly to rapidly diagnose and solve the problem. Electronic customer support lets you:

Order and install fixes
Access the question-and-answer (Q & A) database
Access local service and IBM product information
Access technology forums
Access problem analysis reporting and management

You can access electronic customer support using:

Universal Connection. A TCP/IP-based program that is configured using a graphical interface that allows you to choose how you connect to IBM.
Traditional connection. A connection that is available if you use SNA and have a modem capable of Synchronous Data Link Control (SDLC).