65 lines
3.5 KiB
HTML
65 lines
3.5 KiB
HTML
<?xml version="1.0" encoding="UTF-8"?>
|
|
<!DOCTYPE html
|
|
PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
<html lang="en-us" xml:lang="en-us">
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
|
<meta name="security" content="public" />
|
|
<meta name="Robots" content="index,follow" />
|
|
<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
|
|
<meta name="DC.Type" content="task" />
|
|
<meta name="DC.Title" content="Add notes to a problem record" />
|
|
<meta name="abstract" content="Learn about how to attach a note or add notes to an existing note in the problem record." />
|
|
<meta name="description" content="Learn about how to attach a note or add notes to an existing note in the problem record." />
|
|
<meta name="DC.Relation" scheme="URI" content="rzahb_track.htm" />
|
|
<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
|
|
<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
|
|
<meta name="DC.Format" content="XHTML" />
|
|
<meta name="DC.Identifier" content="rzahbrpf" />
|
|
<meta name="DC.Language" content="en-us" />
|
|
<!-- All rights reserved. Licensed Materials Property of IBM -->
|
|
<!-- US Government Users Restricted Rights -->
|
|
<!-- Use, duplication or disclosure restricted by -->
|
|
<!-- GSA ADP Schedule Contract with IBM Corp. -->
|
|
<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
|
|
<link rel="stylesheet" type="text/css" href="./ic.css" />
|
|
<title>Add notes to a problem record</title>
|
|
</head>
|
|
<body id="rzahbrpf"><a name="rzahbrpf"><!-- --></a>
|
|
<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
|
|
<h1 class="topictitle1">Add notes to a problem record</h1>
|
|
<div><p>Learn about how to attach a note or add notes to an existing note
|
|
in the problem record.</p>
|
|
<div class="section"><p>To attach a note or add to an existing note in the problem record,
|
|
perform the following steps.</p>
|
|
</div>
|
|
<ol><li><span>Use the Work with Problem (WRKPRB) command.</span></li>
|
|
<li><span>Select option 12 (Enter text) on the Work with Problems display.
|
|
The Select Text Type display appears.</span></li>
|
|
<li><span>Select option 1 (Problem description) to enter problem description.
|
|
Only the text that is entered with this option is sent to the service provider
|
|
along with the problem.</span></li>
|
|
</ol>
|
|
<div class="section"> <div class="p">Notes should be typed in the following format to keep a chronological
|
|
record of events. <ul><li>On the first line, type a brief description of the problem.</li>
|
|
<li>On the second line, type the current date.</li>
|
|
<li>On the third line, type in the note that you want to send. Use as many
|
|
additional lines (up to 20) as you need.</li>
|
|
</ul>
|
|
</div>
|
|
<div class="p">Include the following information in your notes: <ul><li>Any recent release update that you have applied to the system</li>
|
|
<li>Any changes you made in the system configuration</li>
|
|
<li>Any new program or feature that you are using</li>
|
|
<li>Anything that might be different since the last time the
|
|
program, feature, or device ran without a problem</li>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div>
|
|
<div class="familylinks">
|
|
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahb_track.htm" title="You can use several methods to manage your reported problems.">Track problems</a></div>
|
|
</div>
|
|
</div>
|
|
</body>
|
|
</html> |