Learn about how to attach a note or add notes to an existing note
in the problem record.
To attach a note or add to an existing note in the problem record,
perform the following steps.
- Use the Work with Problem (WRKPRB) command.
- Select option 12 (Enter text) on the Work with Problems display.
The Select Text Type display appears.
- Select option 1 (Problem description) to enter problem description.
Only the text that is entered with this option is sent to the service provider
along with the problem.
Notes should be typed in the following format to keep a chronological
record of events.
- On the first line, type a brief description of the problem.
- On the second line, type the current date.
- On the third line, type in the note that you want to send. Use as many
additional lines (up to 20) as you need.
Include the following information in your notes:
- Any recent release update that you have applied to the system
- Any changes you made in the system configuration
- Any new program or feature that you are using
- Anything that might be different since the last time the
program, feature, or device ran without a problem