Verify that the authenticated connection has the correct privileges to use the mode function on a remote control panel.
If you are unable to use the mode function on a remote control panel or virtual control panel, check that the user that authenticated the connection (Service Device Sign-on) has the Partition remote panel key privilege for the partition connected to.
To ensure you have the proper privileges for the connection to the partition, follow these steps:
That user must be granted the privilege, Partition remote panel key by partition, in order to use the mode function. If the system supports the keystick, the keystick must be inserted before the mode function is active.