Send service requests

For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries™ server and selected input or output devices.

• Send a service request immediately
  If you decide to send a service request now, select option 1 (Send service request now) on the Select Reporting Option display. The system packages the problem log entry as a service request. Then your server automatically dials the IBM^® service provider system, and the system transmits the problem to the service provider.
• Send a service request later
  If you decide to send a service request later, select option 2 (Do not send service request) on the Select Reporting Option display. The status of the problem in the problem log changes to PREPARED.