Messages in a Message Queue

Use messages in a message queue to run problem analysis.

Some messages allow you to run problem analysis. This helps you resolve an error that you cannot resolve from the message or the Additional Message Information display. These messages have an asterisk (*) in front of them (intermediate assistance level) or are highlighted (basic assistance level).

Basic assistance level: Shows the Work with Messages display. Press option 5 to show the Additional Message Information display.
Intermediate assistance level: Shows the Display Messages display. You can position the cursor to the message and press Help to show the Additional Message Information display.

Note: Messages about critical system errors or conditions are reverse-imaged (intermediate assistance level), or highlighted (basic assistance level). You can run problem analysis on the messages with an asterisk (*) in front of them or if F14 is shown on the Additional Message Information display.

To analyze problems from the intermediate assistance level:

Move your cursor to any message with an asterisk and press F14.
From the Work with Problem (WRKPRB) display, you can display the details of the problem and work directly with the problem.

To run problem analysis from the basic assistance level for messages that are highlighted, select option 5 (Display details and reply) for that message and press F14 (Work with problem).