74 lines
5.4 KiB
HTML
74 lines
5.4 KiB
HTML
|
<?xml version="1.0" encoding="UTF-8"?>
|
||
|
|
<!DOCTYPE html
|
||
|
|
PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
||
|
|
<html lang="en-us" xml:lang="en-us">
|
||
|
|
<head>
|
||
|
|
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||
|
|
<meta name="security" content="public" />
|
||
|
|
<meta name="Robots" content="index,follow" />
|
||
|
|
<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
|
||
|
|
<meta name="DC.Type" content="reference" />
|
||
|
|
<meta name="DC.Title" content="Send service requests" />
|
||
|
|
<meta name="abstract" content="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices." />
|
||
|
|
<meta name="description" content="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices." />
|
||
|
|
<meta name="DC.Relation" scheme="URI" content="rzaji_overview.htm" />
|
||
|
|
<meta name="DC.Relation" scheme="URI" content="rzajirpc.htm" />
|
||
|
|
<meta name="DC.Relation" scheme="URI" content="rzajirpd.htm" />
|
||
|
|
<meta name="DC.Relation" scheme="URI" content="rzajiext.htm" />
|
||
|
|
<meta name="DC.Relation" scheme="URI" content="service_agent.htm" />
|
||
|
|
<meta name="DC.Relation" scheme="URI" content="rzajiextsptcfg.htm" />
|
||
|
|
<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
|
||
|
|
<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
|
||
|
|
<meta name="DC.Format" content="XHTML" />
|
||
|
|
<meta name="DC.Identifier" content="rzajiser" />
|
||
|
|
<meta name="DC.Language" content="en-us" />
|
||
|
|
<!-- All rights reserved. Licensed Materials Property of IBM -->
|
||
|
|
<!-- US Government Users Restricted Rights -->
|
||
|
|
<!-- Use, duplication or disclosure restricted by -->
|
||
|
|
<!-- GSA ADP Schedule Contract with IBM Corp. -->
|
||
|
|
<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
|
||
|
|
<link rel="stylesheet" type="text/css" href="./ic.css" />
|
||
|
|
<title>Send service requests</title>
|
||
|
|
</head>
|
||
|
|
<body id="rzajiser"><a name="rzajiser"><!-- --></a>
|
||
|
|
<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
|
||
|
|
<h1 class="topictitle1">Send service requests</h1>
|
||
|
|
<div><p>For hardware failures that do not disable system operation,
|
||
|
|
electronic customer support provides a fast, electronic method for requesting
|
||
|
|
the service of a hardware service provider with replacement parts. Using this
|
||
|
|
method, you might report failures that occur on your iSeries™ server and selected input or
|
||
|
|
output devices.</p>
|
||
|
|
<div class="section"><p>The <span class="cmdname">Send Service Request (SNDSRVRQS)</span> command
|
||
|
|
establishes a communications session and sends problem information to your
|
||
|
|
service support system or tests the communications link to your service provider.</p>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
<div>
|
||
|
|
<ul class="ullinks">
|
||
|
|
<li class="ulchildlink"><strong><a href="rzajirpc.htm">Send a service request immediately</a></strong><br />
|
||
|
|
If you decide to send a service request now, select <strong>option 1</strong> (Send
|
||
|
|
service request now) on the Select Reporting Option display. The system packages
|
||
|
|
the problem log entry as a service request. Then your server automatically
|
||
|
|
dials the IBM<sup>®</sup> service
|
||
|
|
provider system, and the system transmits the problem to the service provider.</li>
|
||
|
|
<li class="ulchildlink"><strong><a href="rzajirpd.htm">Send a service request later</a></strong><br />
|
||
|
|
If you decide to send a service request later, select <span class="uicontrol">option
|
||
|
|
2</span> (Do not send service request) on the Select Reporting Option
|
||
|
|
display. The status of the problem in the problem log changes to PREPARED.</li>
|
||
|
|
</ul>
|
||
|
|
|
||
|
|
<div class="familylinks">
|
||
|
|
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_overview.htm" title="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use.">Customer service and support</a></div>
|
||
|
|
</div>
|
||
|
|
<div class="relconcepts"><strong>Related concepts</strong><br />
|
||
|
|
<div><a href="service_agent.htm" title="Electronic Service Agent provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate.">Electronic Service Agent</a></div>
|
||
|
|
</div>
|
||
|
|
<div class="reltasks"><strong>Related tasks</strong><br />
|
||
|
|
<div><a href="rzajiextsptcfg.htm" title="Learn about how you can configure Extreme Support to use the Electronic Service Agent for iSeries function in iSeries Navigator.">Configure Extreme Support</a></div>
|
||
|
|
</div>
|
||
|
|
<div class="relref"><strong>Related reference</strong><br />
|
||
|
|
<div><a href="rzajiext.htm" title="iSeries Extreme Support is part of the IBM eServer Technical Support Advantage, which is IBM's comprehensive technical service and support for IBM Systems.">Extreme Support</a></div>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</body>
|
||
|
|
</html>
|