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<h1 class="topictitle1">Work with distributed relational database users</h1>
<div><p>Investigating a problem usually begins with the user. Users might
not be getting the results they expect when running a program or they might
get a message indicating a problem. Sometimes the best way to diagnose and
solve a problem is to go through the procedure with a user.</p>
<p>The Copy screen function allows you to do this either in real time with
the user or in examining a file of the displays the user saw previously.</p>
<p>You can also gather more information from Messages than just the line of
text that appears at the bottom of a display. This topic collection discusses
how you can copy displays being viewed by another user and how you can obtain
more information about messages you or a user receives when doing distributed
relational database work.</p>
<p>In addition to programming problems, you might have problems with starting
the program or connecting to the server when using Advanced Program-to-Program
Communication (APPC) or TCP/IP.</p>
</div>
<div>
<ul class="ullinks">
<li class="ulchildlink"><strong><a href="rbal1sci.htm">Copy screen</a></strong><br />
The <span class="cmdname">Start Copy Screen (STRCPYSCN)</span> command allows
you to be signed on to your workstation and see the same displays being viewed
by someone else at another workstation.</li>
<li class="ulchildlink"><strong><a href="rbal1aspmsg1.htm">Messages</a></strong><br />
The <span class="keyword">iSeries™ server</span> sends
a variety of system messages that indicate conditions ranging from simple
typing errors to problems with server devices or programs.</li>
<li class="ulchildlink"><strong><a href="rbal1psrf.htm">Handle program start request failures for APPC</a></strong><br />
When a program start request is received by an <span class="keyword">i5/OS™</span> subsystem
on the application server (AS), the server attempts to start a job based on
the information sent with the program start request. The application requester
(AR) user's authority to the application server (AS), existence of the requested
database, and many other items are checked.</li>
<li class="ulchildlink"><strong><a href="rbal1reqfail.htm">Handle connection request failures for TCP/IP</a></strong><br />
The main causes for failed connection requests at a Distributed
Relational Database Architecture™ (DRDA<sup>®</sup>) server configured for TCP/IP use
is that the DDM TCP/IP server is not started, an authorization error occurred,
or the machine is not running.</li>
</ul>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="rbal1problem.htm" title="When a problem occurs accessing a distributed relational database, it is the job of the administrator to determine the nature of the problem and whether it is a problem with the application or a problem with the local or remote system.">Troubleshooting</a></div>
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