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<h1 class="topictitle1">Track undelivered e-mail</h1>
<div><p>You can use a generic user ID to track problems with undeliverable
e-mail. This method can be useful for both e-mail delivery and configuration
problems.</p>
<ol><li><span>Select or create a user ID to receive notification. In the character-based
interface, type <kbd class="userinput">CRTUSRPRF</kbd> (the Create User Profile
command) and press Enter.</span></li>
<li><span>Type <kbd class="userinput">WRKDIRE </kbd>(the Work with Directory Entries
command) and press Enter.</span></li>
<li><span>Type <kbd class="userinput">1</kbd> to add the user to the system distribution
directory.</span></li>
<li><span>Ensure that the Mail Store value is 2 and the Preferred Address
value is 3.</span></li>
<li><span>Press F19 (Add Name for SMTP).</span></li>
<li><span>Type <kbd class="userinput">NONDELIVERY@localhost.domain</kbd> as the
SMTP address for any POP user.</span></li>
</ol>
<div class="section"><p>This user receives a copy of the undeliverable e-mail.</p>
<div class="note"><span class="notetitle">Note:</span> The
user ID you enter must be an actual ID so that it can effectively monitor
nondelivery notices. The sender receives a copy of the nondelivery notice
with a list of the recipients who did not receive the e-mail.</div>
</div>
</div>
<div>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzairfixemail.htm" title="This information is designed to help you solve problems related to e-mail that you might experience.">Troubleshoot e-mail</a></div>
</div>
<div class="relconcepts"><strong>Related concepts</strong><br />
<div><a href="rzairsmtppa.htm" title="You can use simple steps to determine what is causing a problem with e-mail.">Determine problems with e-mail</a></div>
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