128 lines
8.8 KiB
HTML
128 lines
8.8 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<meta name="DC.Title" content="Determine problems with e-mail" />
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<meta name="abstract" content="You can use simple steps to determine what is causing a problem with e-mail." />
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<meta name="description" content="You can use simple steps to determine what is causing a problem with e-mail." />
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<meta name="DC.Relation" scheme="URI" content="rzairrzairjour.htm" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Determine problems with e-mail</title>
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</head>
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<body id="rzairsmtppa"><a name="rzairsmtppa"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Determine problems with e-mail</h1>
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<div><p>You can use simple steps to determine what is causing a problem
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with e-mail.</p>
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<p>To identify likely sources of Simple Mail Transfer Protocol (SMTP) problems,
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follow these steps:</p>
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<ol><li>Verify that TCP/IP is configured for e-mail.<ol type="a"><li>Go to the iSeries™ Service
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PTF facility to determine whether you have all the necessary PTFs.</li>
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<li>Check e-mail servers to ensure that the necessary servers are started
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and running.</li>
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</ol>
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</li>
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<li>Verify the local domain name.<ol type="a"><li>In iSeries Navigator,
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expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Network</span></span>.</li>
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<li>Right-click <span class="uicontrol">TCP/IP Configuration</span> and select <span class="uicontrol">Properties</span>.</li>
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<li>Click the <span class="uicontrol">Host Domain Information</span> tab and verify
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the local domain name.</li>
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</ol>
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</li>
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<li>Set the SMTP retry values lower.<ol type="a"><li>In iSeries Navigator,
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expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Network</span> > <span class="uicontrol">Servers</span> > <span class="uicontrol">TCP/IP</span></span>.</li>
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<li>Double-click <span class="uicontrol">SMTP</span>.</li>
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<li>Click the <span class="uicontrol">Outbound Mail Retries</span> tab.</li>
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</ol>
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</li>
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<li>Verify that the user ID and address of the receiver are in the system
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distribution directory.<ol type="a"><li>In iSeries Navigator,
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expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Users
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and Groups</span> > <span class="uicontrol">All Users</span></span>.</li>
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<li>Right-click the <span class="uicontrol">Profile</span> of the user ID and select <span class="uicontrol">Properties</span>.</li>
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<li>Click <span class="uicontrol">Personal</span>, and go to the <span class="uicontrol">Mail</span> tab
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to verify the address.</li>
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</ol>
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</li>
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<li>Verify whether a host table entry is necessary for the e-mail to reach
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the destination address. <ol type="a"><li>In the character-based interface, type <kbd class="userinput">CHGTCPHTE</kbd> (the
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Change TCP/IP Host Table Entry command) and enter the e-mail server's Internet
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address.</li>
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<li>If no host table entry appears, then enter the host name for that Internet
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address.</li>
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</ol>
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</li>
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<li>Ensure you have not exceeded your storage threshold<ol type="a"><li>In iSeries Navigator,
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expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Configuration
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and Service</span> > <span class="uicontrol">Hardware</span> > <span class="uicontrol">Disk Units</span> > <span class="uicontrol">Disk Pools</span></span>.</li>
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<li>Right-click the source disk pool that you want to view and select <span class="uicontrol">Properties</span>.</li>
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<li>Select the <span class="uicontrol">Capacity</span> tab.</li>
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<li>If your server usage is greater than your threshold, mail might stop working.
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For more information, refer to Independent disk pools in the Backup and Recovery
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topic.</li>
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</ol>
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</li>
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<li>Verify that e-mail splitting is disabled.<ol type="a"><li>In iSeries Navigator,
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expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Network</span> > <span class="uicontrol">Servers</span> > <span class="uicontrol">TCP/IP</span></span>.</li>
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<li>Double-click <span class="uicontrol">POP</span>. The <span class="wintitle">POP Properties</span> dialog
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appears.</li>
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<li>Click the <span class="uicontrol">Configuration</span> tab.</li>
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<li>For the <span class="uicontrol">Message Split Size</span> field, verify <span class="uicontrol">No
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maximum</span> is selected.</li>
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</ol>
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</li>
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<li>Run the Trace TCP/IP Applications command. In the character-based interface,
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type <kbd class="userinput">TRCTCPAPP</kbd>. </li>
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<li>Check component journals to locate the problem.</li>
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</ol>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzairfixemail.htm" title="This information is designed to help you solve problems related to e-mail that you might experience.">Troubleshoot e-mail</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzairplanseccontrol.htm" title="You should control who accesses your server through e-mail to protect your data from malicious attacks.">Control e-mail access</a></div>
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<div><a href="../rzaly/rzalyoverview.htm">Independent disk pools</a></div>
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<div><a href="controlpopaccess.htm" title="To ensure the security of your server, you should control Post Office Protocol (POP) access.">Control Post Office Protocol access</a></div>
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<div><a href="rzairrzairfixapi.htm" title="Use this troubleshooting process to resolve problems that you are having with the Send MIME Mail (QtmmSendMail) API.">Solve problems with the QtmmSendMail API</a></div>
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</div>
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<div class="reltasks"><strong>Related tasks</strong><br />
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<div><a href="rzairrzairfysvs.htm" title="Verify the status of e-mail servers and make sure that they are all running before using the servers.">Check e-mail servers</a></div>
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<div><a href="rzairconfigtc.htm" title="Before you can configure e-mail on your iSeries server, you need to set up TCP/IP.">Configure TCP/IP for e-mail</a></div>
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<div><a href="rzaircheckmailwrksys.htm" title="You should check mail server framework jobs to determine a possible cause of the error in the QtmmSendMail API.">Check the mail server framework jobs (QMSF jobs in the QSYSWRK system)</a></div>
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<div><a href="rzairrzairjour.htm" title="You can check journals that record errors to determine how to solve a particular e-mail problem.">Check component journals</a></div>
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<div><a href="rzairworkml.htm" title="You can use a generic user ID to track problems with undeliverable e-mail. This method can be useful for both e-mail delivery and configuration problems.">Track undelivered e-mail</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="http://www.as400service.ibm.com" target="_blank">iSeries Service PTF facility</a></div>
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</div>
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</div>
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</body>
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</html>
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