<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html lang="en-us" xml:lang="en-us"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="security" content="public" /> <meta name="Robots" content="index,follow" /> <meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' /> <meta name="DC.Type" content="concept" /> <meta name="DC.Title" content="Determine problems with e-mail" /> <meta name="abstract" content="You can use simple steps to determine what is causing a problem with e-mail." /> <meta name="description" content="You can use simple steps to determine what is causing a problem with e-mail." /> <meta name="DC.Relation" scheme="URI" content="rzairfixemail.htm" /> <meta name="DC.Relation" scheme="URI" content="rzairplanseccontrol.htm" /> <meta name="DC.Relation" scheme="URI" content="rzairrzairfysvs.htm" /> <meta name="DC.Relation" scheme="URI" content="rzairconfigtc.htm" /> <meta name="DC.Relation" scheme="URI" content="rzaircheckmailwrksys.htm" /> <meta name="DC.Relation" scheme="URI" content="http://www.as400service.ibm.com" /> <meta name="DC.Relation" scheme="URI" content="rzairrzairfysvs.htm" /> <meta name="DC.Relation" scheme="URI" content="../rzaly/rzalyoverview.htm" /> <meta name="DC.Relation" scheme="URI" content="rzairrzairjour.htm" /> <meta name="DC.Relation" scheme="URI" content="rzairworkml.htm" /> <meta name="DC.Relation" scheme="URI" content="controlpopaccess.htm" /> <meta name="DC.Relation" scheme="URI" content="rzairrzairfixapi.htm" /> <meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" /> <meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2004, 2006" /> <meta name="DC.Format" content="XHTML" /> <meta name="DC.Identifier" content="rzairsmtppa" /> <meta name="DC.Language" content="en-us" /> <!-- All rights reserved. Licensed Materials Property of IBM --> <!-- US Government Users Restricted Rights --> <!-- Use, duplication or disclosure restricted by --> <!-- GSA ADP Schedule Contract with IBM Corp. --> <link rel="stylesheet" type="text/css" href="./ibmdita.css" /> <link rel="stylesheet" type="text/css" href="./ic.css" /> <title>Determine problems with e-mail</title> </head> <body id="rzairsmtppa"><a name="rzairsmtppa"><!-- --></a> <!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script> <h1 class="topictitle1">Determine problems with e-mail</h1> <div><p>You can use simple steps to determine what is causing a problem with e-mail.</p> <p>To identify likely sources of Simple Mail Transfer Protocol (SMTP) problems, follow these steps:</p> <ol><li>Verify that TCP/IP is configured for e-mail.<ol type="a"><li>Go to the iSeries™ Service PTF facility to determine whether you have all the necessary PTFs.</li> <li>Check e-mail servers to ensure that the necessary servers are started and running.</li> </ol> </li> <li>Verify the local domain name.<ol type="a"><li>In iSeries Navigator, expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Network</span></span>.</li> <li>Right-click <span class="uicontrol">TCP/IP Configuration</span> and select <span class="uicontrol">Properties</span>.</li> <li>Click the <span class="uicontrol">Host Domain Information</span> tab and verify the local domain name.</li> </ol> </li> <li>Set the SMTP retry values lower.<ol type="a"><li>In iSeries Navigator, expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Network</span> > <span class="uicontrol">Servers</span> > <span class="uicontrol">TCP/IP</span></span>.</li> <li>Double-click <span class="uicontrol">SMTP</span>.</li> <li>Click the <span class="uicontrol">Outbound Mail Retries</span> tab.</li> </ol> </li> <li>Verify that the user ID and address of the receiver are in the system distribution directory.<ol type="a"><li>In iSeries Navigator, expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Users and Groups</span> > <span class="uicontrol">All Users</span></span>.</li> <li>Right-click the <span class="uicontrol">Profile</span> of the user ID and select <span class="uicontrol">Properties</span>.</li> <li>Click <span class="uicontrol">Personal</span>, and go to the <span class="uicontrol">Mail</span> tab to verify the address.</li> </ol> </li> <li>Verify whether a host table entry is necessary for the e-mail to reach the destination address. <ol type="a"><li>In the character-based interface, type <kbd class="userinput">CHGTCPHTE</kbd> (the Change TCP/IP Host Table Entry command) and enter the e-mail server's Internet address.</li> <li>If no host table entry appears, then enter the host name for that Internet address.</li> </ol> </li> <li>Ensure you have not exceeded your storage threshold<ol type="a"><li>In iSeries Navigator, expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Configuration and Service</span> > <span class="uicontrol">Hardware</span> > <span class="uicontrol">Disk Units</span> > <span class="uicontrol">Disk Pools</span></span>.</li> <li>Right-click the source disk pool that you want to view and select <span class="uicontrol">Properties</span>.</li> <li>Select the <span class="uicontrol">Capacity</span> tab.</li> <li>If your server usage is greater than your threshold, mail might stop working. For more information, refer to Independent disk pools in the Backup and Recovery topic.</li> </ol> </li> <li>Verify that e-mail splitting is disabled.<ol type="a"><li>In iSeries Navigator, expand <span class="menucascade"><span class="uicontrol">your iSeries Server</span> > <span class="uicontrol">Network</span> > <span class="uicontrol">Servers</span> > <span class="uicontrol">TCP/IP</span></span>.</li> <li>Double-click <span class="uicontrol">POP</span>. The <span class="wintitle">POP Properties</span> dialog appears.</li> <li>Click the <span class="uicontrol">Configuration</span> tab.</li> <li>For the <span class="uicontrol">Message Split Size</span> field, verify <span class="uicontrol">No maximum</span> is selected.</li> </ol> </li> <li>Run the Trace TCP/IP Applications command. In the character-based interface, type <kbd class="userinput">TRCTCPAPP</kbd>. </li> <li>Check component journals to locate the problem.</li> </ol> </div> <div> <div class="familylinks"> <div class="parentlink"><strong>Parent topic:</strong> <a href="rzairfixemail.htm" title="This information is designed to help you solve problems related to e-mail that you might experience.">Troubleshoot e-mail</a></div> </div> <div class="relconcepts"><strong>Related concepts</strong><br /> <div><a href="rzairplanseccontrol.htm" title="You should control who accesses your server through e-mail to protect your data from malicious attacks.">Control e-mail access</a></div> <div><a href="../rzaly/rzalyoverview.htm">Independent disk pools</a></div> <div><a href="controlpopaccess.htm" title="To ensure the security of your server, you should control Post Office Protocol (POP) access.">Control Post Office Protocol access</a></div> <div><a href="rzairrzairfixapi.htm" title="Use this troubleshooting process to resolve problems that you are having with the Send MIME Mail (QtmmSendMail) API.">Solve problems with the QtmmSendMail API</a></div> </div> <div class="reltasks"><strong>Related tasks</strong><br /> <div><a href="rzairrzairfysvs.htm" title="Verify the status of e-mail servers and make sure that they are all running before using the servers.">Check e-mail servers</a></div> <div><a href="rzairconfigtc.htm" title="Before you can configure e-mail on your iSeries server, you need to set up TCP/IP.">Configure TCP/IP for e-mail</a></div> <div><a href="rzaircheckmailwrksys.htm" title="You should check mail server framework jobs to determine a possible cause of the error in the QtmmSendMail API.">Check the mail server framework jobs (QMSF jobs in the QSYSWRK system)</a></div> <div><a href="rzairrzairjour.htm" title="You can check journals that record errors to determine how to solve a particular e-mail problem.">Check component journals</a></div> <div><a href="rzairworkml.htm" title="You can use a generic user ID to track problems with undeliverable e-mail. This method can be useful for both e-mail delivery and configuration problems.">Track undelivered e-mail</a></div> </div> <div class="relinfo"><strong>Related information</strong><br /> <div><a href="http://www.as400service.ibm.com" target="_blank">iSeries Service PTF facility</a></div> </div> </div> </body> </html>