257 lines
8.1 KiB
HTML
257 lines
8.1 KiB
HTML
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<!doctype html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<html>
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<head><META http-equiv="Content-Type" content="text/html; charset=utf-8">
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<title>Send Service Request (SNDSRVRQS)</title>
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<link rel="stylesheet" type="text/css" href="../rzahg/ic.css">
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</head>
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<body bgcolor="white">
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<script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<a name="SNDSRVRQS.Top_Of_Page"></a>
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<h2>Send Service Request (SNDSRVRQS)</h2>
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<table width="100%">
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<tr>
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<td valign="top" align="left"><b>Where allowed to run: </b>All environments (*ALL)<br>
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<b>Threadsafe: </b>No
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</td>
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<td valign="top" align="right">
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<a href="#SNDSRVRQS.PARAMETERS.TABLE">Parameters</a><br>
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<a href="#SNDSRVRQS.COMMAND.EXAMPLES">Examples</a><br>
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<a href="#SNDSRVRQS.ERROR.MESSAGES">Error messages</a></td>
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</tr>
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</table>
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<div> <a name="SNDSRVRQS"></a>
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<p>The Send Service Request (SNDSRVRQS) command establishes a communications session and sends problem information to your service support system or tests the communications link to your service provider.
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</p>
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<p><b>Restriction:</b> To use this command, the user must be signed on as QSRV or QSRVBAS, or have *ALLOBJ authority.
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</p>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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<hr size="2" width="100%">
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<div>
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<h3><a name="SNDSRVRQS.PARAMETERS.TABLE">Parameters</a></h3>
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<table border="1" cellpadding="4" cellspacing="0">
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<!-- col1="10" col2="15" col3="30" col4="10" -->
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<tr>
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<th bgcolor="aqua" valign="bottom" align="left">Keyword</th>
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<th bgcolor="aqua" valign="bottom" align="left">Description</th>
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<th bgcolor="aqua" valign="bottom" align="left">Choices</th>
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<th bgcolor="aqua" valign="bottom" align="left">Notes</th>
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</tr>
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<tr>
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<td valign="top"><a href="#SNDSRVRQS.ACTION"><b>ACTION</b></a></td>
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<td valign="top">Action</td>
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<td valign="top">*PREPARED, *OPENED, *TEST, *PRBID</td>
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<td valign="top">Required, Positional 1</td>
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</tr>
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<tr>
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<td valign="top"><a href="#SNDSRVRQS.RMTCPNAME"><b>RMTCPNAME</b></a></td>
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<td valign="top">Remote control point</td>
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<td valign="top"><i>Communications name</i>, <b><u>*IBMSRV</u></b>, *SELECT</td>
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<td valign="top">Optional</td>
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</tr>
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<tr>
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<td valign="top"><a href="#SNDSRVRQS.RMTNETID"><b>RMTNETID</b></a></td>
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<td valign="top">Remote network identifier</td>
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<td valign="top"><i>Communications name</i>, <b><u>*NETATR</u></b></td>
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<td valign="top">Optional</td>
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</tr>
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<tr>
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<td valign="top"><a href="#SNDSRVRQS.PRBID"><b>PRBID</b></a></td>
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<td valign="top">Problem identifier</td>
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<td valign="top"><i>Character value</i></td>
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<td valign="top">Optional</td>
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</tr>
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</table>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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</div>
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<div> <a name="SNDSRVRQS.ACTION"></a>
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<h3>Action (ACTION)</h3>
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<p>Specifies the type of request.
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</p>
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<dl>
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<dt><b>*PREPARED</b></dt>
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<dd>All records in the Problem Log with a status of PREPARED are sent to the remote service support system.
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</dd>
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<dt><b>*TEST</b></dt>
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<dd>A test is performed on the communications link to the remote service support system.
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</dd>
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<dt><b>*OPENED</b></dt>
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<dd>All records in the Problem Log with a status of OPEN are sent to the remote service support system.
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</dd>
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<dt><b>*PRBID</b></dt>
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<dd>A specific record from the Problem Log with a status of PREPARED or OPENED will be sent to the selected service provider.
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</dd>
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</dl>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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<div> <a name="SNDSRVRQS.RMTCPNAME"></a>
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<h3>Remote control point (RMTCPNAME)</h3>
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<p>Specifies the service provider to whom the service request is sent. When *PREPARED is specified for the <b>Action (ACTION)</b> parameter, only the problem log entries that have defined destinations will be processed.
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</p>
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<dl>
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<dt><b><u>*IBMSRV</u></b></dt>
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<dd>The service request is sent to IBM service support.
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</dd>
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<dt><b>*SELECT</b></dt>
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<dd>A list of service providers is shown so the user can select the destination for the service request.
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</dd>
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<dt><b><i>remote-control-point-name</i></b></dt>
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<dd>Specify the remote control point name of the service provider to whom the request is sent.
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</dd>
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</dl>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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<div> <a name="SNDSRVRQS.RMTNETID"></a>
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<h3>Remote network identifier (RMTNETID)</h3>
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<p>Specifies the remote name of the service provider's network.
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</p>
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<dl>
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<dt><b><u>*NETATR</u></b></dt>
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<dd>The service provider is in the local network.
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</dd>
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<dt><b><i>remote-network-identifier</i></b></dt>
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<dd>Specify the network name of the service provider to whom the request is being sent.
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</dd>
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</dl>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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<div> <a name="SNDSRVRQS.PRBID"></a>
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<h3>Problem identifier (PRBID)</h3>
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<p>Specifies the specific problem record identifier. If the problem identifier is for a PREPARED problem, the problem must have been prepared for the selected service provider.
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</p>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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<hr size="2" width="100%">
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<div><h3><a name="SNDSRVRQS.COMMAND.EXAMPLES">Examples</a> </h3>
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<p><b>Example 1: Sending Prepared Records</b>
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</p>
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<p>
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<pre>
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SNDSRVRQS ACTION(*PREPARED)
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</pre>
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</p>
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<p>This command establishes the communications link to the IBM service support system and sends all records in the problem log with the status prepared. The result of each problem log entry reported may be one of the following:
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</p>
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<ul>
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<li>PTFs sent to the system
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</li>
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<li>PTFs ordered from the code distribution center
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</li>
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<li>CE contacted automatically
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</li>
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<li>Service support center contacted automatically. The service support center representative will call you.
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</li>
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<li>Parts list
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</li>
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</ul>
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<p><b>Example 2: Selecting a Service Provider</b>
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</p>
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<p>
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<pre>
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SNDSRVRQS ACTION(*OPENED) RMTCPNAME(*SELECT)
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</pre>
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</p>
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<p>This command allows the user to select a service provider from a list. The service provider will receive all records in the problem log with an opened status.
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</p>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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<hr size="2" width="100%">
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<div><h3><a name="SNDSRVRQS.ERROR.MESSAGES">Error messages</a> </h3>
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<p><b><u>*ESCAPE Messages</u></b>
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</p>
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<dl>
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<dt><b>CPF2702</b></dt>
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<dd>Device description &1 not found.
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</dd>
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<dt><b>CPF7C08</b></dt>
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<dd>No support network connection.
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</dd>
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<dt><b>CPF8C0A</b></dt>
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<dd>Data received from &1 not recognized.
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</dd>
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<dt><b>CPF8C0B</b></dt>
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<dd>Test request routed to different system than specified.
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</dd>
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<dt><b>CPF8C0C</b></dt>
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<dd>Content of problem record &1 not valid.
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</dd>
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<dt><b>CPF8C0E</b></dt>
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<dd>Library QGPL not found.
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</dd>
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<dt><b>CPF8C0F</b></dt>
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<dd>Error indicated in reply to request.
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</dd>
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<dt><b>CPF8C01</b></dt>
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<dd>Cannot connect to IBM service system. One session allowed.
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</dd>
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<dt><b>CPF8C06</b></dt>
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<dd>No problems in problem log can be sent.
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</dd>
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<dt><b>CPF8C07</b></dt>
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<dd>A parameter is not valid.
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</dd>
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<dt><b>CPF8C08</b></dt>
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<dd>Cannot specify *SELECT for the control point name.
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</dd>
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<dt><b>CPF8C09</b></dt>
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<dd>&1 not defined as a service provider.
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</dd>
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<dt><b>CPF8C16</b></dt>
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<dd>Error occurred while processing request.
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</dd>
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<dt><b>CPF8C17</b></dt>
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<dd>Sign-on failed.
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</dd>
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<dt><b>CPF8C18</b></dt>
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<dd>No support network connection.
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</dd>
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<dt><b>CPF8C19</b></dt>
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<dd>Remote support application failed.
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</dd>
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<dt><b>CPF8C2A</b></dt>
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<dd>Cannot connect to IBM service system.
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</dd>
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<dt><b>CPF8C2B</b></dt>
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<dd>Error indicated in reply to request.
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</dd>
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<dt><b>CPF8C2D</b></dt>
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<dd>Problem &1 cannot be sent.
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</dd>
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<dt><b>CPF8C24</b></dt>
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<dd>Error occurred while processing request.
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</dd>
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<dt><b>CPF8C27</b></dt>
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<dd>Alternate load device not found.
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</dd>
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<dt><b>CPF9824</b></dt>
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<dd>Not authorized to command &1 in library &2.
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</dd>
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<dt><b>CPF9846</b></dt>
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<dd>Error while processing file &1 in library &2.
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</dd>
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</dl>
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</div>
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<table width="100%">
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<tr><td align="right"><a href="#SNDSRVRQS.Top_Of_Page">Top</a></td></tr>
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</table>
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</body>
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</html>
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