The Send Service Request (SNDSRVRQS) command establishes a communications session and sends problem information to your service support system or tests the communications link to your service provider.

Restriction: To use this command, the user must be signed on as QSRV or QSRVBAS, or have *ALLOBJ authority.

Parameters

Keyword	Description	Choices	Notes
ACTION	Action	*PREPARED, *OPENED, *TEST, *PRBID	Required, Positional 1
RMTCPNAME	Remote control point	Communications name, *IBMSRV, *SELECT	Optional
RMTNETID	Remote network identifier	Communications name, *NETATR	Optional
PRBID	Problem identifier	Character value	Optional

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Action (ACTION)

Specifies the type of request.

*PREPARED

All records in the Problem Log with a status of PREPARED are sent to the remote service support system.

*TEST

A test is performed on the communications link to the remote service support system.

*OPENED

All records in the Problem Log with a status of OPEN are sent to the remote service support system.

*PRBID

A specific record from the Problem Log with a status of PREPARED or OPENED will be sent to the selected service provider.

Remote control point (RMTCPNAME)

Specifies the service provider to whom the service request is sent. When *PREPARED is specified for the Action (ACTION) parameter, only the problem log entries that have defined destinations will be processed.

*IBMSRV

The service request is sent to IBM service support.

*SELECT

A list of service providers is shown so the user can select the destination for the service request.

remote-control-point-name

Specify the remote control point name of the service provider to whom the request is sent.

Remote network identifier (RMTNETID)

Specifies the remote name of the service provider's network.

*NETATR

The service provider is in the local network.

remote-network-identifier

Specify the network name of the service provider to whom the request is being sent.

Problem identifier (PRBID)

Specifies the specific problem record identifier. If the problem identifier is for a PREPARED problem, the problem must have been prepared for the selected service provider.

Examples

Example 1: Sending Prepared Records

SNDSRVRQS   ACTION(*PREPARED)

This command establishes the communications link to the IBM service support system and sends all records in the problem log with the status prepared. The result of each problem log entry reported may be one of the following:

• PTFs sent to the system
• PTFs ordered from the code distribution center
• CE contacted automatically
• Service support center contacted automatically. The service support center representative will call you.
• Parts list

Example 2: Selecting a Service Provider

SNDSRVRQS   ACTION(*OPENED)  RMTCPNAME(*SELECT)

This command allows the user to select a service provider from a list. The service provider will receive all records in the problem log with an opened status.

Error messages

*ESCAPE Messages

CPF2702

Device description &1 not found.

CPF7C08

No support network connection.

CPF8C0A

Data received from &1 not recognized.

CPF8C0B

Test request routed to different system than specified.

CPF8C0C

Content of problem record &1 not valid.

CPF8C0E

Library QGPL not found.

CPF8C0F

Error indicated in reply to request.

CPF8C01

Cannot connect to IBM service system. One session allowed.

CPF8C06

No problems in problem log can be sent.

CPF8C07

A parameter is not valid.

CPF8C08

Cannot specify *SELECT for the control point name.

CPF8C09

&1 not defined as a service provider.

CPF8C16

Error occurred while processing request.

CPF8C17

Sign-on failed.

CPF8C18

No support network connection.

CPF8C19

Remote support application failed.

CPF8C2A

Cannot connect to IBM service system.

CPF8C2B

Error indicated in reply to request.

CPF8C2D

Problem &1 cannot be sent.

CPF8C24

Error occurred while processing request.

CPF8C27

Alternate load device not found.

CPF9824

Not authorized to command &1 in library &2.

CPF9846

Error while processing file &1 in library &2.