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<title>Failures enrolling users and groups</title>
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<h3 id="rzahqtrepi">Failures enrolling users and groups</h3>
<p>If you cannot enroll groups or users to the Windows environment on iSeries,
follow this procedure to determine the problem.</p>
<p><span class="bold">From i5/OS:</span></p>
<ul>
<li>Check for errors in the message log for this network server description
(NWSD) (designated during server installation to be QSYSOPR, a user-defined
message log, or the user job log). Follow the error message Recovery actions
to correct the problem. You can also find error codes on the Work with NWS
Enrollment (WRKNWSENR) display.</li>
<li>If the message log has <tt>User Admin error NTA0282</tt>, see <a href="rzahqtuapi.htm#rzahqtuapi">User enrollment authorization problems</a>.</li>
<li>Make sure that the status of the server is <tt>VARIED
ON</tt>.</li>
<li>Check enrollment status (see <a href="rzahqenspi.htm#rzahqenspi">Enroll a single i5/OS user to the Windows environment using iSeries Navigator</a>) and look for error
messages. Press F5 to refresh the status.</li>
<li>Verify that i5/OS is set to keep passwords (QRETSVRSEC is set to <tt>1</tt>). Also verify that users who are trying to enroll sign-on to i5/OS <span class="bold">after</span> this value is set.</li>
<li>Specify and create a message queue for the NWSD; check the queue for messages.</li>
<li>On i5/OS, enter the <tt>WRKACTJOB</tt> command. Check
the <tt>QPRFSYNCH</tt> job in the <tt>QSYSWRK</tt> subsystem. Check the job log by pressing F10 for more detailed
messages.</li>
<li>On i5/OS, enter the <tt>WRKJOB <span>nwsdname</span></tt> command, where <span class="italic">nwsdname</span> is the
name of the NWSD for your integrated server. If the job is active, display
the job log (Press F10 for more detail messages). If you end the job, display
the spooled file.</li></ul>
<p><span class="bold">From the integrated Windows server:</span></p>
<p>You can also try the following steps to determine the problem.</p>
<ul>
<li>See if the User Administration Service is running.
<ol type="1">
<li>From the integrated server's <span class="bold">Start</span> menu, select <span class="bold">Programs</span>, then <span class="bold">Administrative Tools</span>,
then <span class="bold">Component Services</span>.</li>
<li>Select <span class="bold">System Tools</span>, then <span class="bold">Services</span>.</li>
<li>See if <span class="bold">iSeries User Administration</span> appears in the
list of services.</li>
<li>If the <span class="bold">iSeries User Administration</span> service is listed,
but the status does not show that it is started, Right-click <span class="bold">iSeries User Administration</span> and select <span class="bold">Start</span> from
the menu.</li>
<li>If <span class="bold">iSeries User Administration</span> is not listed, do
the following to reinstall it:
<ol type="a">
<li>From the <span class="bold">Start</span>, select <span class="bold">Run</span>,
and type <tt>command</tt> to open a command prompt window.</li>
<li>Go to the C: drive (or the current Windows drive).</li>
<li>Type <tt>%SystemRoot%\as400wsv\admin\qvnadaem /install</tt> and press Enter.</li>
<li>Close the <span class="bold">Services</span> window.</li>
<li>Re-open <span class="bold">Services</span>.</li>
<li>If you have not started <span class="bold">iSeries User Administration</span>,
click <span class="bold">Start</span>.</li></ol></li></ol></li></ul>
<p>If you get an error message stating that a Windows domain controller cannot
be found, it may be that you are trying to enroll users to a Windows workgroup.
In Windows networking, groups of local servers can be loosely affiliated by
using Windows workgroups. For example, if you open My Network Places and click
Computers Near Me, you will see a list of the computers in the same workgroup
as you. In iSeries Navigator, it will sometimes appear that you can enroll
i5/OS users to these workgroups, but attempting to do this will result in
an error. There is no seperate list of Windows workgroup users like there
is for a Windows domain.</p>
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