67 lines
4.8 KiB
HTML
67 lines
4.8 KiB
HTML
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<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" lang="en-US" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="dc.language" scheme="rfc1766" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<meta name="dc.date" scheme="iso8601" content="2005-09-13" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow"/>
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<title>Troubleshoot integrated Windows servers</title>
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<link rel="stylesheet" type="text/css" href="ibmidwb.css" />
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<link rel="stylesheet" type="text/css" href="ic.css" />
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</head>
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<body>
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<a id="Top_Of_Page" name="Top_Of_Page"></a><!-- Java sync-link -->
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<script language = "Javascript" src = "../rzahg/synch.js" type="text/javascript"></script>
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<a name="rzahqprb"></a>
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<h1 id="rzahqprb">Troubleshoot integrated Windows® servers</h1>
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<p>If your integrated server is not functioning properly, follow these steps
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to attempt to correct the problem:</p>
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<ol type="1">
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<li>Try restarting the integrated server. See <a href="rzahqstartnstop.htm#rzahqstartnstop">Start and stop an integrated server</a>.</li>
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<li>Display information about the NWSD and its associated lines, controllers,
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and devices. See <a href="rzahqconfiginfo.htm#rzahqconfiginfo">View or change integrated Windows server configuration information</a>.</li>
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<li>If the problem persists, look for helpful information in the logs. See <a href="rzahqmsgpi.htm#rzahqmsgpi">Check message and job logs</a> .</li>
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<li>Next look for the specific problem in the section <a href="rzahqtrbpo.htm#rzahqtrbpo">Problems with integrated Windows servers</a>.</li>
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<li>Also check the Informational APARs for the latest tips and service information.
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You can find these at the <a href="http://www.ibm.com/servers/eserver/iseries/integratedxseries/">IBM Integrated xSeries
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Solutions</a> web site
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<img src="www.gif" alt="Link outside Information Center." />.</li>
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<li>If the integrated server becomes damaged, you may be able to preserve
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installed applications and user data by reinstalling it. See <a href="rzahqreipi.htm#rzahqreipi">Reinstall an integrated Windows server</a>.</li>
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<li>If you need information about collecting service data to send to support
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personnel, see <a href="rzahqcltpo.htm#rzahqcltpo">Collect integrated Windows server service data</a>.</li></ol>
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<p><span class="bold">Other options to resolve problems</span></p>
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<p>If a solution to the problem you are having is not addressed by the troubleshooting
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sections in this chapter, other service options may help resolve the problem.</p>
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<ul>
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<li><img src="delta.gif" alt="Start of change" /> See <a href="http://www.ibm.com/servers/eserver/iseries/integratedxseries/troubleshooting.html">Troubleshooting</a>
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<img src="www.gif" alt="Link outside Information Center." />on the Integrated xSeries solutions web site (www.ibm.com/servers/eserver/iseries/integratedxseries/troubleshooting.html).<img src="deltaend.gif" alt="End of change" /></li>
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<li>For problems with specific applications, contact the application provider
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for support.</li>
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<li>For Integrated xSeries® Server hardware errors or server installation problems,
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contact IBM Service.</li>
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<li><img src="delta.gif" alt="Start of change" />For unrecoverable server errors (for example, blue screens),
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you might be able to find additional information on these web sites:
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<ul>
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<li><a href="http://www.ibm.com/servers/eserver/support/iseries/">Support for the iSeries family</a>
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<img src="www.gif" alt="Link outside Information Center." /> (www.ibm.com/servers/eserver/support/iseries/).</li>
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<li><a href="http://support.microsoft.com">Microsoft Help and Support</a>
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<img src="www.gif" alt="Link outside Information Center." /> (http://support.microsoft.com).</li></ul><img src="deltaend.gif" alt="End of change" /></li></ul>
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<p>If additional assistance is required, under IBM® service contracts, IBM service will assist
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in determining the correct path for problem resolution. Contact the IBM Support Line
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for assistance.</p>
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<a id="Bot_Of_Page" name="Bot_Of_Page"></a>
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</body>
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</html>
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