Troubleshoot integrated Windows® servers
If your integrated server is not functioning properly, follow these steps
to attempt to correct the problem:
- Try restarting the integrated server. See Start and stop an integrated server.
- Display information about the NWSD and its associated lines, controllers,
and devices. See View or change integrated Windows server configuration information.
- If the problem persists, look for helpful information in the logs. See Check message and job logs .
- Next look for the specific problem in the section Problems with integrated Windows servers.
- Also check the Informational APARs for the latest tips and service information.
You can find these at the IBM Integrated xSeries
Solutions web site
.
- If the integrated server becomes damaged, you may be able to preserve
installed applications and user data by reinstalling it. See Reinstall an integrated Windows server.
- If you need information about collecting service data to send to support
personnel, see Collect integrated Windows server service data.
Other options to resolve problems
If a solution to the problem you are having is not addressed by the troubleshooting
sections in this chapter, other service options may help resolve the problem.
See Troubleshooting
on the Integrated xSeries solutions web site (www.ibm.com/servers/eserver/iseries/integratedxseries/troubleshooting.html).
- For problems with specific applications, contact the application provider
for support.
- For Integrated xSeries® Server hardware errors or server installation problems,
contact IBM Service.
- For unrecoverable server errors (for example, blue screens),
you might be able to find additional information on these web sites:
If additional assistance is required, under IBM® service contracts, IBM service will assist
in determining the correct path for problem resolution. Contact the IBM Support Line
for assistance.