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<title>Scenario: Configure a PPP dial-up connection through AGNS</title>
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<a name="scenario1"></a>
<h3 id="scenario1">Scenario: Configure a PPP dial-up connection through AGNS</h3>
<p class="sectionscenariobar"><span class="bold">Situation</span></p>
<p>Suppose you are responsible for maintaining an iSeries&trade; server for
MyCompany, a small manufacturing company in Boone, Iowa. As part of providing
this support, you need to establish a connection between IBM&reg; electronic customer support and MyCompany's iSeries server. Since MyCompany does not have an Internet network connection,
you can create a connection from your iSeries server through a dial-up point-to-point
(PPP) using your internal modem. Because you do not need to provide connections
for other systems, you do not need to consider providing connections for other
servers or partitions.</p>
<p class="sectionscenariobar"><span class="bold">Solution</span></p>
<p>Create a Universal Connection to IBM through AT&reg;&amp;T Global Network Services (AGNS). In
this case, you establish a connection through the Connection Manager on your
local iSeries server through an AGNS point-to-point connection to electronic customer support.</p>
<p></p>
<p class="sectionscenariobar"><span class="bold">Advantages</span></p>
<p>This scenario provides the following advantages:</p>
<ul>
<li>MyCompany does not need to invest in additional hardware or software to
receive benefit from electronic customer support. You can configure this connection using the internal
modem that you already own through the Universal Connection wizard or through
the <span class="bold">GO SERVICE</span> or <span class="bold">CRTSRVCFG</span> CL command.</li>
<li>The AGNS connection provides a simple means of ensuring that MyCompany
has electronic customer support available for ease of troubleshooting server
problems, tracking current system hardware and software, or receiving software
updates and fixes.</li>
<li>The AGNS provides a secure connection between MyCompany and IBM by
implementing its own security when making a connection. You do not need to
provide additional security.</li></ul>
<p class="sectionscenariobar"><span class="bold">Objectives </span></p>
<p>In this scenario, the MyCompany wants to ensure that IBM can support
the MyCompany computer system, when requested by the company's network administrator.
The objectives of this scenario are as follows:</p>
<ul>
<li>To create a secure point-to-point dial-up connection between MyCompany
and electronic customer support through AT&amp;T Global Network Services</li>
<li>To automate customer support through electronic customer support and services</li>
<li>To allow electronic customer support to create an electronic hardware
and software inventory of MyCompany's iSeries system</li>
<li>To request that electronic customer support send software fixes and updates
to MyCompany over the network</li></ul>
<p class="sectionscenariobar"><span class="bold">Details</span></p>
<p>The following diagram illustrates connecting the MyCompany iSeries server to
electronic customer support through an AT&amp;T Global Network Services connection.</p>
<div class="mmobj">
<img src="rzatj503.gif" alt="Diagram depicting electronic customer support through an AT&amp;T Global Network Services connection." /></div>
<p><span class="bold">Configuring Universal Connection</span></p>
<ul>
<li>iSeries Navigator launches the Universal Connection Wizard to configure
the connection. This only needs to be done once unless AT&amp;T phone numbers
or other information needs to be updated.</li></ul>
<p><span class="bold">Using Universal Connection</span></p>
<p>When a Service Application wants to use the Universal Connection to communicate
with IBM the following will occur:</p>
<ul>
<li>A Point-to-Point connection is made through an AT&amp;T Local Interface Gateway (LIG).</li>
<li>A Virtual Private Network (VPN) is established, if the service application
is not providing its own encrypted communications, through the AT&amp;T LIG and
the Internet to a VPN Gateway at IBM.</li>
<li>The service application communicates with the appropriate IBM servers to perform
the requested service.</li></ul>
<a name="scenprereqs1"></a>
<p id="scenprereqs1" class="sectionscenariobar"><span class="bold">Prerequisites
and assumptions</span></p>
<p>The prerequisites for enabling electronic customer support over an AGNS
connection include:</p>
<div>
<ul>
<li>Ensure that the iSeries Access for Windows&reg; and iSeries Navigator exist on your personal computer,
as described in the <a href="../rzaij/rzaijrzaijinstall.htm">iSeries Access for Windows:
Installation and setup</a> topic.</li>
<li>Ensure that you install all of the latest service packs for iSeries Navigator.
The scenarios show using the V5R4 version of the software.</li>
<li>Ensure that TCP/IP is active. You can start TCP/IP through the Start TCP/IP
(STRTCP) command.</li>
<li>You must have security officer (*SECOFR) authority with *ALLOBJ,
*IOSYSCFG, and *SECADM special authorities in your i5/OS&trade; user profile and *USE authority to WRKCNTINF
in order to configure the connection using the Universal Connection wizard.</li>
<li>You must install the TCP/IP Connectivity Utilities (5722&ndash;TC1).</li>
<li>For the virtual private network (VPN) and SSL to operate,
you must install the Digital Certificate Manager (DCM) (5722-SS1 option 34).</li>
<li>Ensure that the QRETSVRSEC system value is set to 1. You can
check this value with the Display System Value (DSPSYSVAL) command. If this
value is not set to 1, enter a Change System Value (CHGSYSVAL) command. This
allows the account userid and password to be stored on the iSeries server.</li>
<li>If you are using an internal modem such as the 56 Kbps modem
that is provided with the 9793 adapter card, ensure that the network attribute
MDMCNTRYID is set appropriately. You can check this value with the Display
Network Attributes (DSPNETA) command. If this value is not set correctly,
change this value with a Change Network Attributes (CHGNETA) command.</li></ul></div>
<p class="sectionscenariobar"><span class="bold">Current&reg; system configuration steps</span></p>
<p>Assuming that TCP/IP configuration already exists and works, complete the
following steps to set up the Universal Connection if you connect to electronic
customer support through MyCompany's local server:</p>
<ol type="1">
<li><a href="scenario1.htm#step1agns1">Complete the planning worksheet.</a></li>
<li><a href="scenario1.htm#step2agns1">Start iSeries Navigator and select the Universal
Connection wizard.</a></li>
<li><a href="scenario1.htm#step3agns1">Enter the service, address, and country information
on the Universal Connection wizard dialogs.</a></li>
<li><a href="scenario1.htm#step4agns1">Under Connect from the Current System,
select the dialup connection using AT&amp;T Global Network Services as a connection
type.</a></li>
<li><a href="scenario1.htm#step5agns1">Choose a hardware resource, primary telephone
number, and backup telephone number for creating a connection over the modem.</a></li>
<li><a href="scenario1.htm#step6agns1">For proxy option, configure a proxy destination.</a></li>
<li><a href="scenario1.htm#step7agns1">Indicate that this server does not provide connectivity
for other servers or partitions.</a></li>
<li><a href="scenario1.htm#step8agns1">Review the Summary window to ensure that the configuration
meets your requirements, and click <span class="bold">Finish</span> to save your
configuration.</a></li>
<li>When prompted, <a href="scenario1.htm#step9agns1">test the connection from your server
to electronic customer support.</a></li>
<li><a href="scenario1.htm#step10agns1">Configure a backup configuration.</a></li></ol>
<p></p>
<a name="wq14"></a>
<div class="notetitle" id="wq14">Note:</div>
<div class="notebody">Repeat this process for each service application you would
like to use.</div>
<p><span class="bold">Scenario details: Configure a point-to-point dial-up connection
to AGNS</span></p>
<p>After you complete the <a href="scenario1.htm#scenprereqs1">prerequisites</a>, you
are ready to begin configuring the Universal Connection through the wizard.</p>
<a name="step1agns1"></a>
<p id="step1agns1" class="sectionscenariobar"><span class="bold">Step 1: Complete
the planning worksheet. </span></p>
<p>The following planning work sheet illustrates the type of information you
need before configuring the AGNS connection. You use this information when
running the Universal Connection wizard.</p>
<a name="wq15"></a>
<table id="wq15" width="100%" summary="" border="1" frame="border" rules="all" class="blocksingleborder">
<thead valign="bottom">
<tr class="tablemainheaderbar">
<th id="wq16" width="58%" align="left" valign="top">Planning work sheet</th>
<th id="wq17" width="41%" align="left" valign="top">Answers</th>
</tr>
</thead>
<tbody valign="top">
<tr>
<td headers="wq16"><span class="bold">Service information</span>
<ul>
<li>Company</li>
<li>Contact name</li>
<li>Telephone number</li>
<li>Help desk or pager number</li>
<li>Fax number</li>
<li>Alternate fax number</li></ul></td>
<td align="left" headers="wq17"><span>&nbsp;</span>
<ul>
<li>MyCompany</li>
<li>Tom Smith</li>
<li>515&ndash;870&ndash;9990</li>
<li>515&ndash;870&ndash;9942</li>
<li>515&ndash;870&ndash;5586</li>
<li>515&ndash;870&ndash;5587</li></ul></td>
</tr>
<tr>
<td headers="wq16"><span class="bold">Company address</span>
<ul>
<li>Street address</li>
<li>City or locality</li>
<li>State or province</li>
<li>Country (or region)</li>
<li>Postal code</li>
<li>National language version</li>
<li>Electronic mail address</li>
<li>Alternate electronic mail address</li>
<li>Media for PTFs (fixes)</li></ul></td>
<td align="left" headers="wq17"><span>&nbsp;</span>
<ul>
<li>94 West Proctor St.</li>
<li>Boone</li>
<li>Iowa</li>
<li>United States</li>
<li>55902</li>
<li>English (2924)</li>
<li>myname@company.com</li>
<li>myname@othercompany.com</li>
<li>Automatic selection</li></ul></td>
</tr>
<tr>
<td headers="wq16"><span class="bold">Location</span>
<ul>
<li>Country (or region)</li>
<li>State</li></ul></td>
<td align="left" headers="wq17"><span>&nbsp;</span>
<ul>
<li>United States</li>
<li>Iowa</li></ul></td>
</tr>
<tr>
<td headers="wq16">Connection method</td>
<td align="left" headers="wq17">Through the local (current) iSeries server</td>
</tr>
<tr>
<td headers="wq16">Connection type</td>
<td align="left" headers="wq17">A dial-up connection through AT&amp;T Global
Network Services</td>
</tr>
<tr>
<td headers="wq16">Hardware resource</td>
<td align="left" headers="wq17">CMN08</td>
</tr>
</tbody>
</table>
<p>If you prefer using <a href="../clfinder/finder.htm">CL Commands</a> to
create the configuration, use the Change Contact Information (CHGCNTINF) and
the Create Service Configuration (CRTSRVCFG) commands.</p>
<a name="step2agns1"></a>
<p id="step2agns1" class="sectionscenariobar"><span class="bold">Step 2: Start iSeries Navigator and select the Universal Connection wizard.</span></p>
<div>
<p>To start the Universal Connection wizard and begin establishing your connection:</p>
<ol type="1">
<li>Open iSeries Navigator software.</li>
<li>Select the server under the My Connections folder that you want to configure
for electronic customer support.</li>
<li>Expand <span class="bold">Network</span>.</li>
<li>Expand <span class="bold">Remote Access Services</span>.</li>
<li>Right-click <span class="bold">Originator Connection
Profiles</span>.</li>
<li>Select <span class="bold">Configure IBM Universal Connection</span> to start the Universal Connection wizard. The Welcome dialog appears.</li></ol>
<a name="wq19"></a>
<div class="notetitle" id="wq19">Note:</div>
<div class="notebody">A progress bar indicates that iSeries Navigator
is loading the Universal Connection wizard. If you encounter problems while running the wizard, see <a href="troubleintro.htm#troubleintro">Troubleshoot the Universal Connection wizard</a> for a solution. Run the wizard again after solving the
problem.</div></div>
<a name="step3agns1"></a>
<p id="step3agns1" class="sectionscenariobar"><span class="bold">Step 3: Enter
the service, address, and country information on the Universal Connection
wizard dialogs. </span></p>
<div>
<p>To enter information about your company and connections:</p>
<ol type="1">
<li>On the Select Configuration dialog, select either <span class="bold">Primary connection configuration</span> or <span class="bold">Backup connection
configuration</span>. The default is primary. Check the <span class="bold">View
and modify contact information</span> box and click <span class="bold">Next</span></li>
<li>On the Service Information dialog, enter the following information about
MyCompany and click <span class="bold">Next</span>:
<ul>
<li>Company &ndash; MyCompany</li>
<li>Contact name &ndash; Tom Smith</li>
<li>Telephone number &ndash; 515&ndash;870&ndash;9990</li>
<li>Help desk or pager number&mdash; 515&ndash;870&ndash;9999</li>
<li>Fax number &mdash; 515&ndash;870&ndash;5586</li>
<li>Alternate fax number &mdash; 515&ndash;870&ndash;9942</li></ul>
<p>If this information exists on your server, the company data already
appears in the fields. For example, if MyCompany previously created a configuration,
the wizard retrieves the data from the existing configuration.</p></li>
<li>On the Company Address dialog, enter MyCompany's address and click <span class="bold">Next</span>.
<ul>
<li>Street address &ndash; 94 West Proctor St.</li>
<li>City or locality &ndash; Boone</li>
<li>State or province &ndash; Iowa</li>
<li>Country or region &ndash; United States</li>
<li>Postal code &ndash; 55902</li>
<li>National language version &ndash; English (2924)</li>
<li>Electronic mail address &ndash; myname@company.com</li>
<li>Alternate electronic mail address &ndash; myname@othercompany.com</li>
<li>Media for PTFs &ndash; Automatic selection</li></ul></li>
<li>On the Location dialog, select the country (or region) and the state or
province where your iSeries server resides and Click <span class="bold">Next</span>.
<ul>
<li>Country (or region) &ndash; United States</li>
<li>State &ndash; Iowa</li></ul></li></ol></div>
<div>
<a name="step4agns1"></a>
<p id="step4agns1" class="sectionscenariobar"><span class="bold">Step 4: Under Connect from the Current System, select the dialup connection
using AT&amp;T Global Network Services as a connection type.</span></p>
<a name="wq21"></a>
<div class="notetitle" id="wq21">Note:</div>
<div class="notebody">There is a checkbox to <span class="bold">Additionally
configure a proxy connection</span>. If this box is checked, Step 6 will appear.
If your enterprise has an HTTP proxy or you've configured a service and support
proxy on another system or partition, and you wish to use that for Universal
Connection applications which support going through a proxy, check this box.</div>
<a name="step5agns1"></a>
<p id="step5agns1" class="sectionscenariobar"> <span class="bold">Step 5: Choose
a hardware resource, primary telephone number, and backup telephone number
for creating a connection over the modem.</span></p>
<div>
<p>To specify hardware resources, telephone lines, and modems</p>
<ol type="1">
<li>Select an existing hardware resource from the list on the dialog and click <span class="bold">Next</span>. You can sort the hardware resources list
in one of these ways:
<ul>
<li>List internal modem resources only.</li>
<li>List all resources by name.</li>
<li>List all resources by location</li></ul></li>
<li id="conloc_1_04">
<a name="conloc_1_04"></a> Select the appropriate country or region
and state from the Phone Number dialog. A group of corresponding cities and
telephone numbers appears in the City list. Select a telephone number from
the list. If your location requires a dial prefix (such as a 9) or does not
require part of the phone number (such as an area code), modify the selected
phone number. Note that if a delay is required between a dial prefix and the
rest of the number, insert a comma to add a delay. Click <span class="bold">Next</span>. The wizard takes you to the Backup Phone Number dialog.
<a name="wq23"></a>
<div class="notetitle" id="wq23">Note:</div>
<div class="notebody"> If you have never connected your server through AT&amp;T, the telephone numbers may not be
current. Verify your telephone number selections at the <a href="http://www.attbusiness.net" target="_blank">AT&amp;T Business Internet Services</a> (www.attbusiness.net)
<img src="www.gif" alt="Link outside Information Center" /> Web site.</div></li>
<li>Optional: Select the appropriate country or region and state
from the Backup Phone number dialog. A group of corresponding cities and telephone
numbers appears in the City list. Select a telephone number from the list,
modify (if necessary) as described above, and click <span class="bold">Next</span>.
<p>If your server has an external modem associated with the hardware
resource and line, the wizard takes you to the Modem dialog, as described
in Step <a href="scenario1.htm#restep6">4</a>. If the resource selected is for an internal
modem, the wizard takes you to Step 8.</p></li>
<li id="restep6">
<a name="restep6"></a>Optional: If your server uses an external modem, select a
modem name from the list, and click <span class="bold">Next</span>.</li></ol></div>
<a name="step6agns1"></a>
<p id="step6agns1" class="sectionscenariobar"><span class="bold">Step 6: For
proxy option, configure a proxy destination.</span></p>
<a name="wq24"></a>
<div class="notetitle" id="wq24">Note:</div>
<div class="notebody">This screen only appears if the proxy option was selected
in Step 4.</div>
<div>
<p>To configure a proxy destination</p>
<ol type="1">
<li><span class="bold">Attempt proxy connection first</span>
<ol type="a">
<li>Choose this option if you want the proxy to take precedence
over the configuration for this scenario.</li>
<li>If necessary, check the <span class="bold">Proxy destination
requires HTTP basic authentication</span> box and fill in the <span class="bold">User name</span> and <span class="bold">Password</span> fields.</li>
<li>Click <span class="bold">Next</span> and proceed to the next Step.</li></ol></li>
<li><span class="bold">Attempt proxy connection if previously defined configuration
fails</span>
<ol type="a">
<li>Choose this option if the proxy is to be used only in the
event that the configuration for this scenario fails.</li>
<li>Fill in the <span class="bold">Proxy IP address or host name</span> field.</li>
<li>Fill in the <span class="bold">Proxy port</span> field.</li>
<li>If necessary, check the <span class="bold">Proxy destination requires HTTP
basic authentication</span> box and fill in the <span class="bold">User name</span> and <span class="bold">Password</span> fields.</li>
<li>Click <span class="bold">Next</span> and proceed to the next Step.</li></ol></li></ol></div>
<a name="step7agns1"></a>
<p id="step7agns1" class="sectionscenariobar"><span class="bold">Step 7: Indicate
that this server does not provide connectivity for other servers or partitions.</span></p>
<p>Click <span class="bold">No</span> to indicate that this server has a direct
connection to electronic customer support without providing connectivity for
other systems or partitions.</p>
<a name="step8agns1"></a>
<p id="step8agns1" class="sectionscenariobar"><span class="bold">Step 8: Review
the Summary window to ensure that the configuration meets your requirements,
and click <span class="bold">Finish</span> to save your configuration.</span></p>
<div>
<p>To complete and save your server configuration:</p>
<ol type="1">
<li>Review the configuration summary. Click <span class="bold">Back</span> if you need to change a value on any of the wizard dialogs.</li>
<li>When the configuration is correct, click <span class="bold">Finish</span> to save the configuration. A progress bar indicates that the wizard
is in the process of saving the configuration.</li></ol></div>
<a name="step9agns1"></a>
<p id="step9agns1" class="sectionscenariobar"><span class="bold">Step 9: Test
the connection from your server to electronic customer support.</span></p>
<div>
<p>To test the configuration:</p>
<ol type="1">
<li>Click <span class="bold">Yes</span> when the wizard prompts you to test the
configuration. The Verify Universal Connection dialog appears.</li>
<li>Make note of any problems as the wizard displays verification progress.</li>
<li>Click <span class="bold">OK</span> when the wizard indicates that verification
is complete.</li>
<li>If the wizard finds errors, restart the Universal Connection wizard, make
necessary corrections, save, and retest the corrected configuration.</li></ol></div>
<a name="step10agns1"></a>
<p id="step10agns1" class="sectionscenariobar"><span class="bold">Step 10: Configure
a backup configuration.</span></p>
<div>
<p>If an additional connection method is available to you, it is suggested
that you rerun the wizard to configure a backup. This backup will be used
automatically in the event that the primary connection fails.</p></div></div>
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