232 lines
16 KiB
HTML
232 lines
16 KiB
HTML
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<meta name="DC.Title" content="Order fixes using the Send PTF Order command" />
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<meta name="abstract" content="If you prefer the command interface, you can use the Send PTF Order (SNDPTFORD) command to order individual fixes, multiple fixes, PTF groups, PTF summary, or cover letters." />
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<meta name="description" content="If you prefer the command interface, you can use the Send PTF Order (SNDPTFORD) command to order individual fixes, multiple fixes, PTF groups, PTF summary, or cover letters." />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Order fixes using the Send PTF Order command</title>
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</head>
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<body id="rzam8fixobtainsndptford"><a name="rzam8fixobtainsndptford"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Order fixes using the Send PTF Order command</h1>
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<div><p>If you prefer the command interface, you can use the Send PTF Order
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(SNDPTFORD) command to order individual fixes, multiple fixes, PTF groups,
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PTF summary, or cover letters.</p>
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<div class="section"><p>The SNDPTFORD command is used primarily to order and receive IBM-supplied
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fixes (or program temporary fixes, PTFs) for the iSeries™ server and IBM-supplied applications.
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You can use this command over the electronic customer support configuration
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that uses either an SNA connection or TCP/IP connectivity through universal
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connection.</p>
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<div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />To use Universal Connection, the Remote control
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point parameter must be set to *IBMSRV. <img src="./deltaend.gif" alt="End of change" /></div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzam8fixobtain1.htm" title="There are a variety of methods you can use to order fixes: traditional i5/OS commands, electronic support, Web downloads, and more. Use this topic to determine the best way for you to order fixes in your individual business environment.">Order fixes</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="../rzatj/configureintro.htm">Configure Universal Connection</a></div>
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<div><a href="../rzaih/rzaih2.htm">Work with Management Central</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="../apis/qpdetpol.htm">Set User Policy (QPDETPOL) API</a></div>
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<div><a href="../apis/qpdetrtv.htm">Retrieve Policy Data (QPDETRTV) API</a></div>
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</div>
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</div><div class="nested1" xml:lang="en-us" id="fixesinfoordersndptfordcmd"><a name="fixesinfoordersndptfordcmd"><!-- --></a><h2 class="topictitle2">Fixes and information you can order with the SNDPTFORD command</h2>
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<div><div class="section"><p><img src="./delta.gif" alt="Start of change" />You can use the SNDPTFORD command to order a variety
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of fixes and related information. The following table shows how to use the
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SNDPTFORD command to order the different types of fixes and fix information.
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You might want to print and use this table as a reference when you order fixes.<img src="./deltaend.gif" alt="End of change" /></p>
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<ul><li>Separate or accompanying cover letters</li>
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<li>Individual fixes</li>
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<li>Multiple fixes</li>
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<li>Cumulative PTF packages</li>
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<li>PTF groups</li>
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<li>PTF summary</li>
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<li>Cross-reference summary list</li>
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<li>Preventive service planning tips</li>
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</ul>
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<div class="tablenoborder"><img src="./delta.gif" alt="Start of change" /><table cellpadding="4" cellspacing="0" summary="" frame="border" border="1" rules="all"><thead align="left"><tr><th colspan="2" valign="top" id="d0e81">Fix information</th>
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<th valign="top" width="39.795918367346935%" id="d0e83">Command</th>
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</tr>
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</thead>
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<tbody><tr><td colspan="2" valign="top" headers="d0e81 ">Specific fixes and cover letters</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD nnnnnnn<sup>1</sup></td>
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</tr>
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<tr><td colspan="2" valign="top" headers="d0e81 ">Fix cover letter only</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD nnnnnnn<sup>1</sup> PTFPART(*CVRLTR)</td>
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</tr>
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<tr><td colspan="2" valign="top" headers="d0e81 "><img src="./delta.gif" alt="Start of change" />Cumulative PTF packages<img src="./deltaend.gif" alt="End of change" /></td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 "><img src="./delta.gif" alt="Start of change" />SNDPTFORD SF99vrm<sup>2</sup> or SNDPTFORD *CUMPKG<sup>3</sup><img src="./deltaend.gif" alt="End of change" /></td>
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</tr>
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<tr><td colspan="2" valign="top" headers="d0e81 ">PTF group</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF99nnn<sup>4</sup></td>
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</tr>
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<tr><td colspan="2" valign="top" headers="d0e81 ">PTF summary list</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97vrm<sup>2</sup> </td>
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</tr>
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<tr><td rowspan="4" valign="top" width="20.068027210884352%" headers="d0e81 ">Fix cross-reference summary list</td>
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<td valign="top" width="40.136054421768705%" headers="d0e81 "> VRM520 to VRM530 </td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97081 </td>
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</tr>
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<tr><td valign="top" width="40.136054421768705%" headers="d0e81 "> VRM520 to VRM540</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97082</td>
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</tr>
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<tr><td valign="top" width="40.136054421768705%" headers="d0e81 "><span class="keyword">Licensed Internal Code</span> V5R3M0
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to <span class="keyword">Licensed Internal Code</span> V5R3M5<sup>5</sup> </td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97061</td>
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</tr>
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<tr><td valign="top" width="40.136054421768705%" headers="d0e81 "> VRM530 to VRM540<sup>6</sup></td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97085</td>
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</tr>
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<tr><td colspan="2" valign="top" headers="d0e81 ">PSP information for licensed programs</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF98vrm<sup>2</sup></td>
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</tr>
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<tr><td colspan="2" valign="top" headers="d0e81 ">PSP information for Licensed Internal
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Code and hardware devices</td>
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<td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD MF98vrm<sup>2</sup></td>
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</tr>
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<tr><td colspan="3" valign="top" headers="d0e81 d0e83 "> <div class="note"><span class="notetitle">Notes:</span> </div>
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<p><sup>1</sup> nnnnnn
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is the fix identifier. You can order up to 20 fixes at a time.</p>
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<p><img src="./delta.gif" alt="Start of change" /><sup>2</sup> v
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is the version, r is the release, and m is the modification level of the system.
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For version 5 release 4 modification 0, type <kbd class="userinput">540</kbd>.<img src="./deltaend.gif" alt="End of change" /></p>
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<p><img src="./delta.gif" alt="Start of change" /><sup>3</sup> When *CUMPKG is specified, the latest level of the
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cumulative PTF package for the release of the operating system that is installed
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on the system is ordered. <img src="./deltaend.gif" alt="End of change" /></p>
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<p><sup>4</sup> nnn is the fix identifier, which
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can be any number.</p>
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<p><img src="./delta.gif" alt="Start of change" /><sup>5</sup> This fix cross-reference
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summary lists contains only PTFs for <span class="keyword">Licensed Internal Code</span>.
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For operating system and licensed program PTFs, refer to the operating system
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cross-reference summary list that corresponds to the release of your operating
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system.<img src="./deltaend.gif" alt="End of change" /></p>
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<p><sup>6</sup>This includes <span class="keyword">Licensed Internal Code</span> V5R3M5
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to VRM540.</p>
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</td>
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</tr>
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</tbody>
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</table>
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<img src="./deltaend.gif" alt="End of change" /></div>
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</div>
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</div>
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</div>
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<div class="nested1" xml:lang="en-us" id="sndptfcmd"><a name="sndptfcmd"><!-- --></a><h2 class="topictitle2">Using the Send PTF Order command</h2>
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<div><div class="section">When you use the Send PTF Order (SNDPTFORD) command, the following
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process takes place:</div>
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<ol><li class="stepexpand"><span>From the iSeries server command interface, enter the <span class="uicontrol">SNDPTFORD
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nnnnnnn</span> command, where <em>nnnnnnn</em> is the number of the individual
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fix you want to order. If you are using Management Central to manage your
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fixes, you may want to use the SNDPTFORD command from the system that you
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will use as your source system when you compare and update fix levels.</span></li>
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<li class="stepexpand"><span>To process your PTF order in batch, use the Submit Job (SBMJOB)
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command. For example, you can specify the SNDPTFORD command for the CMD parameter.</span></li>
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<li class="stepexpand"><span>Your order is then sent to IBM where the decision is made whether
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to distribute the fixes electronically or on media. If the fix files are too
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large to be delivered electronically, they are delivered on media.</span></li>
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<li class="stepexpand"><span>The PTFs are sent electronically or put on media. If the fixes
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are placed on media, the media is packaged and the order is sent to the user.</span></li>
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<li class="stepexpand"><img src="./delta.gif" alt="Start of change" /><span>When fixes are delivered electronically on your service
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support communications line, you have the option to receive the fixes either
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as save files or as optical image files. The type of file is determined by
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what you specify on the Delivery format (DLVRYFMT) parameter.</span> Save
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files are placed in library QGPL. In most cases, the save file name is the
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fix identifier prefixed with a Q. For example, the save file for fix identifier
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SInnnnn is QSInnnnn. Optical image files contain PTFs and cover letters and
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are stored in the directory specified by the Image directory (IMGDIR) parameter. <div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />DLVRYFMT(*IMAGE) is supported only when your system is configured
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to use a Universal Connection.<img src="./deltaend.gif" alt="End of change" /></div>
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<img src="./deltaend.gif" alt="End of change" /></li>
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</ol>
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<div class="section"><p>To order a cumulative PTF package with the SNDPTFORD command, do
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the following:</p>
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<ol><li><img src="./delta.gif" alt="Start of change" />Type either <kbd class="userinput">SNDPTFORD *CUMPKG</kbd> or <kbd class="userinput">SNDPTFORD
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SF99VRM</kbd>, where <em>VRM</em> is the version, release, and modification
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level of your licensed program. For example, for version 5 release 4 modification
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0, type SNDPTFORD SF99540.<img src="./deltaend.gif" alt="End of change" /></li>
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<li>Verify the shipping information on the Verify Contact Information display.
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If any of the information is incorrect, change it and press Enter.</li>
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<li>Select option 1 (Send service request now) on the Select Reporting Option
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display. This places the fix order.</li>
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</ol>
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</div>
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</div>
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</div>
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<div class="nested1" xml:lang="en-us" id="specifymediarshipfix"><a name="specifymediarshipfix"><!-- --></a><h2 class="topictitle2">Specifying media for shipping a fix</h2>
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<div><div class="section">You can specify the media for any fixes that will be shipped instead
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of delivered electronically by doing the following:</div>
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<ol><li><span>On any command line, type <kbd class="userinput">WRKCNTINF</kbd>.</span></li>
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<li><span>Press Enter. The Work with Support Contact Information display
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appears.</span></li>
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<li><span>Select <span class="uicontrol">Option 2</span>.</span></li>
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<li><span>Press Enter. The Work with Local Service Information display appears.</span></li>
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<li><span>Select <span class="uicontrol">Option 2</span>.</span></li>
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<li><span>Press Enter. The Change service contact information display appears.</span></li>
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<li><img src="./delta.gif" alt="Start of change" /><span>Page down to the last display.</span><img src="./deltaend.gif" alt="End of change" /></li>
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<li><img src="./delta.gif" alt="Start of change" /><span>Specify the fix medium type.</span><img src="./deltaend.gif" alt="End of change" /></li>
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<li><span>Press Enter.</span></li>
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</ol>
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<div class="section"><p>The WRKCNTINF command is used in conjunction with the DELIVERY
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parameter on the SNDPTFORD command. If you specify DELIVERY(*ANY), fixes are
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sent by any available method. If you specify DELIVERY(*LINKONLY), you may
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not receive your order if the size of your fixes exceeds the transmit limit
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of the service link.</p>
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</div>
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</div>
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</div>
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<div class="nested1" xml:lang="en-us" id="additionconsid"><a name="additionconsid"><!-- --></a><h2 class="topictitle2">Additional considerations</h2>
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<div><div class="section"><p>Keep the following points in mind when using the SNDPTFORD command:</p>
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<ul><li>When you order a fix that has been replaced (superseded) with another
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fix, you receive the ordered fix, not the replacement fix. To identify fixes
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that have been replaced (superseded), consult the fix summary list.</li>
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<li><img src="./delta.gif" alt="Start of change" />When you order a fix for a product that is installed on your
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system, you will receive the ordered fix and its requisite fixes.<img src="./deltaend.gif" alt="End of change" /></li>
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<li>If you order a fix for a product that is not installed on your system,
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you will receive only the fix that you ordered. If you use the Display Program
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Temporary fix (DSPPTF) command on the fix you just ordered, you will receive
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the following message: <samp class="codeph">PTF 5722xxx-SIxxxxx is not found.</samp> This
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message means that the fix is for a release of the product that is not installed
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on your system. Contact your service provider for the correct fix number.
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To avoid this situation, you can add support for a product.</li>
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<li><img src="./delta.gif" alt="Start of change" />Use the Set User Policy (QPDETPOL) and Retrieve Policy Data
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(QPDETRTV) APIs to set and retrieve the maximum PTF order size. This policy
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is used only when your system is configured to use a Universal Connection.<img src="./deltaend.gif" alt="End of change" /></li>
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<li><img src="./delta.gif" alt="Start of change" />If you specify *SAVF delivery format and the corresponding
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save file is already on the system, a PTF is not reordered.<img src="./deltaend.gif" alt="End of change" /></li>
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<li><img src="./delta.gif" alt="Start of change" />PTFs that are too large for the service link are sent on the
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selected medium when delivery method (DELIVERY) is *ANY. If the PTFs are too
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large to use service link only (*LINKONLY), the command fails. <img src="./deltaend.gif" alt="End of change" /></li>
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</ul>
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<p><img src="./delta.gif" alt="Start of change" />For information on ordering PTFs through IBM<sup>®</sup> Technical
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Support, see <a href="rzam8fixobtainweb.htm">Order fixes using the Internet</a>. <img src="./deltaend.gif" alt="End of change" /></p>
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</div>
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</div>
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</div>
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</body>
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