150 lines
9.7 KiB
HTML
150 lines
9.7 KiB
HTML
<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Licensed Internal Code recovery" />
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<meta name="abstract" content="Use this procedure if an error occurred when you installed the Licensed Internal Code." />
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<meta name="description" content="Use this procedure if an error occurred when you installed the Licensed Internal Code." />
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<meta name="DC.Relation" scheme="URI" content="rzahctroubleshoot.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Identifier" content="rzahclic" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Licensed Internal Code recovery</title>
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</head>
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<body id="rzahclic"><a name="rzahclic"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Licensed Internal Code recovery</h1>
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<div><p>Use this procedure if an error occurred when you installed the
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Licensed Internal Code.</p>
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<div class="section"> <ol><li>Use the following table to determine
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the action to take if the Install Licensed Internal Code - Error display shows
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the following message: <tt>An unrecoverable error occurred. The error reason
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code is listed below. This install cannot be completed. Give the reason code
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to your authorized service provider. Do not re-IPL the system until your authorized
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service provider can retrieve any needed information.</tt>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" class="singleborder" frame="border" border="1" rules="all"><thead align="left"><tr class="tablemainheaderbar"><th colspan="2" align="center" valign="bottom" id="d0e34">Return
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code for Licensed Internal Code - Error display</th>
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</tr>
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<tr class="tablesubheaderbar"><th valign="top" width="26.633165829145728%" id="d0e37">Reason code</th>
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<th valign="top" width="73.36683417085426%" id="d0e39">Action</th>
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</tr>
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</thead>
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<tbody><tr><td align="left" valign="top" width="26.633165829145728%" headers="d0e34 d0e37 ">51 52 53 54</td>
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<td align="left" valign="top" width="73.36683417085426%" headers="d0e34 d0e39 "><p>If you are using optical media, clean
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the media. If you are using tape, clean the tape device. Then retry the installation.</p>
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</td>
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</tr>
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<tr><td align="left" valign="top" width="26.633165829145728%" headers="d0e34 d0e37 ">All others</td>
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<td align="left" valign="top" width="73.36683417085426%" headers="d0e34 d0e39 "><p>Retry the installation. If the installation
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fails again with the same reason code, retry the installation with another
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set of media. If the same failure occurs, contact your authorized service
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provider.</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</li>
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<li>If you received a message that indicates the load source disk unit needs
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additional space for <span class="keyword">Licensed Internal Code</span>,
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follow the directions in the error message. Ensure that you have adequate
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disk storage before you allocate the additional space for the Licensed Internal
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Code. The tasks for this are described in the topic <a href="rzahcevaldskstorreq.htm#rzahcevaldskstorreq">Ensuring the server meets disk storage requirements for upgrades</a>.
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The tasks for allocating additional space are in the topic, <a href="allocatespacelic.htm#allocatespacelic">Required: Allocating additional space for Licensed Internal Code</a>. </li>
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<li>If you received a message that indicates the <span class="keyword">Licensed Internal Code</span> and
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operating system software agreements have not been accepted, perform the steps <a href="acceptswagree.htm#acceptswagree">Required: Accepting software agreements</a>. </li>
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<li>For Licensed Internal Code reference codes, go to one of the following
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sources: <ul><li>If the reference code is of the form A6xx 6xxx, refer to the appendix
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on Licensed Internal Code reference codes in the book <a href="../books/sc415304.pdf" target="_blank"> Backup and Recovery</a> <img src="wbpdf.gif" alt="Link to PDF" />.</li>
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<li>If any reference code other than an A6xx 6xxx appears, go to <a href="../rzahb/rzahbpa0.htm">Analyze and handle problems</a> and follow the instructions.</li>
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</ul>
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</li>
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<li>Find the reference code that is shown on the control panel display and
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take the appropriate recovery action. If the reference code indicates that
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you have a media error, thoroughly clean the installation device. If you are
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using optical media, clean the media. If you are using tape, clean the tape
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head and tape path thoroughly. Then continue with the next step. If you receive
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another error message that indicates a media error on the same media, get
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another set of media to complete the installation process.</li>
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<li>You are trying to do one of the following: <ul><li>Install from optical media when an alternate installation device is enabled.</li>
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<li>Use an alternate installation device which is not enabled.</li>
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</ul>
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<p>Go to <a href="setupaltinstalldev.htm#setupaltinstalldev">Setting up an alternate installation device</a> or <a href="disablealtinstalldev.htm#disablealtinstalldev">Disabling an alternate installation device</a> and perform
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the appropriate procedure.</p>
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<p>If you cannot find the address information
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or the configuration has changed and the address is wrong, you must determine
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the address by physical inspection. This inspection can be difficult and could
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vary depending on your system model and the specific configuration of your
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IO buses. For this reason, IBM recommends that you call your next support
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level for help in determining the addresses for the alternate installation
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device. A service agreement might be required for this type of assistance.</p>
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</li>
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<li>Start the installation process again. <p>If you were using the automatic
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installation process, go to <a href="rzahcstauto.htm#rzahcstauto">Starting the automatic installation process again</a> to
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start the installation process again. You must load the first volume in the
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installation device to start the automatic recovery installation process.</p>
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<p>If
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you were using the manual installation process, go to <a href="rzahcstman.htm#rzahcstman">Starting the manual installation process again</a> to
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start the installation process again.</p>
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</li>
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</ol>
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</div>
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<div class="section"><p>The following table lists error messages that could occur during
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the installation of Licensed Internal Code when using image catalogs.</p>
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</div>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" class="singleborder" frame="border" border="1" rules="all"><thead align="left"><tr class="tablemainheaderbar"><th colspan="2" align="center" valign="bottom" id="d0e130">Error messages</th>
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</tr>
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<tr class="tablesubheaderbar"><th valign="top" width="26.39593908629442%" id="d0e133">Message</th>
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<th valign="top" width="73.60406091370558%" id="d0e135">Description</th>
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</tr>
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</thead>
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<tbody><tr><td align="left" valign="top" width="26.39593908629442%" headers="d0e130 d0e133 ">B60041FD</td>
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<td align="left" valign="top" width="73.60406091370558%" headers="d0e130 d0e135 "><p><strong>Cause:</strong> This reference code occurs
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when the decompression of Licensed Internal Code fails when performing an
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installation using image catalogs. A main storage dump occurs. This should
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be copied to the auxiliary storage pool (ASP) or media. Words 12 and 13 of
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the reference code contain reason codes that indicate why the failure occurred. <span>If
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you plan to contact your authorized service provider, write down the 8 numbers
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from word 13.</span></p>
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<p><strong>Recovery:</strong> No Licensed Internal Code has been
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installed yet. You can either restart the server by using the currently installed
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Licensed Internal Code (perform a B-side IPL) or by using the physical media
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to install. </p>
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</td>
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</tr>
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<tr><td align="left" valign="top" width="26.39593908629442%" headers="d0e130 d0e133 ">B60041FC</td>
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<td align="left" valign="top" width="73.60406091370558%" headers="d0e130 d0e135 "><p><strong>Cause:</strong> This reference code occurs
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when the Licensed Internal Code installation fails when performing an installation
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using image catalogs. Words 12 and 13 of the reference code contain reason
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codes that indicate why the failure occurred. <span>If you plan to contact your
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authorized service provider, write down the 8 numbers from word 13.</span></p>
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<p><strong>Recovery:</strong> Use
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physical media to perform the installation.</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahctroubleshoot.htm" title="This information describes common problem scenarios, recovery methods, and ways to get help if you encounter a problem during software installation.">Troubleshooting software installation problems</a></div>
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</div>
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</div>
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</body>
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</html> |