65 lines
4.3 KiB
HTML
65 lines
4.3 KiB
HTML
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<meta name="DC.Title" content="How your server manages problems" />
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<meta name="abstract" content="Use this information to find out how your server manages problems." />
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<title>How your server manages problems</title>
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<body id="rzahbrtrbshmngprbsco"><a name="rzahbrtrbshmngprbsco"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">How your server manages problems</h1>
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<div><p>Use this information to find out how your server manages problems.</p>
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<p>The problem-analysis functions that your server provides allow you to manage
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both system-detected and user-defined problems. Your server provides functions
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for problem analysis, problem logging and tracking, problem reporting, and
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problem correction. The structured problem management server helps you and
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your service provider quickly and accurately manage problems as they occur
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on the server.</p>
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<div class="p">The following example illustrates the flow when managing a problem: <ol><li>The server detects a hardware error.</li>
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<li>An error notification is sent to the server.</li>
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<li>A problem record is created with configuration information, a system reference
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code, the name of the reporting device, and other information.</li>
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<li>The error is recorded in the system error log.</li>
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<li>A message is sent to the system operator's message queue.</li>
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<li>Problem analysis starts with the message.</li>
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</ol>
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The results of problem analysis are automatically stored, along with
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the collected problem information. At this point, you can report the problem
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to your service provider.</div>
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<p>Various tools are available to help you manage the problems on your server.</p>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbrtrbshoo1.htm" title="Use the Troubleshooting topic to help you understand, isolate, and resolve problems that you are having with your IBM eServer iSeries server and products.">Troubleshooting</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzahbpa0.htm" title="Use this information to further analyze and handle problems, including a start problem analysis procedure that guides you through resolving the problem.">Analyze and handle problems</a></div>
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<div><a href="rzahbrparzahbrpb.htm" title="Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request.">Report problems: Overview</a></div>
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<div><a href="rzahbdetect.htm" title="Use this information to find out how you can detect problems.">Detect problems</a></div>
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</div>
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</div>
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