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<title>Communications trace and communication problems</title>
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<h4 id="rzajtprb-comssttoolinsts">Communications trace and communication problems</h4>
<p>You might sometimes need to obtain an error log printout or communications
trace data that your IBM&reg; service representative can review. For the line trace,
someone familiar with the protocol used on the line might need to review the
files. To perform a communications trace, you must have IBM *SERVICE special
authority or be authorized to the Service Trace function of i5/OS&trade; through iSeries&trade; Navigator. See <a href="../books/sc415302.pdf" target="_blank">iSeries Security
Reference</a> (SC41-5302), Chapter 4 User Profiles, for more information on
this special authority.</p>
<p>Use the communications trace function in the following situations: </p>
<ul>
<li>Message information or other problem analysis is not sufficient to identify
a problem</li>
<li>Communications support personnel suspects a protocol error</li>
<li>To verify that the system sends and receives valid data</li></ul><p class="indatacontent">You can trace multiple lines from each workstation by using the communications
trace option. The system traces a maximum of two lines on the same communications
controller subsystem at the same time. Only one trace can exist for the same
configuration object at the same time. The system supports all line speeds
and protocols.</p>
<p>For more information about these tests, contact your IBM service representative.</p>
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