74 lines
5.4 KiB
HTML
74 lines
5.4 KiB
HTML
<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Send service requests" />
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<meta name="abstract" content="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices." />
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<meta name="description" content="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_overview.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajirpc.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajirpd.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiext.htm" />
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<meta name="DC.Relation" scheme="URI" content="service_agent.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiextsptcfg.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Send service requests</title>
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</head>
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<body id="rzajiser"><a name="rzajiser"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Send service requests</h1>
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<div><p>For hardware failures that do not disable system operation,
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electronic customer support provides a fast, electronic method for requesting
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the service of a hardware service provider with replacement parts. Using this
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method, you might report failures that occur on your iSeries™ server and selected input or
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output devices.</p>
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<div class="section"><p>The <span class="cmdname">Send Service Request (SNDSRVRQS)</span> command
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establishes a communications session and sends problem information to your
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service support system or tests the communications link to your service provider.</p>
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</div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzajirpc.htm">Send a service request immediately</a></strong><br />
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If you decide to send a service request now, select <strong>option 1</strong> (Send
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service request now) on the Select Reporting Option display. The system packages
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the problem log entry as a service request. Then your server automatically
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dials the IBM<sup>®</sup> service
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provider system, and the system transmits the problem to the service provider.</li>
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<li class="ulchildlink"><strong><a href="rzajirpd.htm">Send a service request later</a></strong><br />
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If you decide to send a service request later, select <span class="uicontrol">option
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2</span> (Do not send service request) on the Select Reporting Option
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display. The status of the problem in the problem log changes to PREPARED.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_overview.htm" title="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use.">Customer service and support</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="service_agent.htm" title="Electronic Service Agent provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate.">Electronic Service Agent</a></div>
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</div>
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<div class="reltasks"><strong>Related tasks</strong><br />
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<div><a href="rzajiextsptcfg.htm" title="Learn about how you can configure Extreme Support to use the Electronic Service Agent for iSeries function in iSeries Navigator.">Configure Extreme Support</a></div>
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</div>
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<div class="relref"><strong>Related reference</strong><br />
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<div><a href="rzajiext.htm" title="iSeries Extreme Support is part of the IBM eServer Technical Support Advantage, which is IBM's comprehensive technical service and support for IBM Systems.">Extreme Support</a></div>
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</div>
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</div>
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</body>
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</html> |