ibm-information-center/dist/eclipse/plugins/i5OS.ic.rzahq_5.4.0.1/rzahqdiscoveryproblems.htm

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<title>Discovery problems</title>
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<h5 id="rzahqdiscoveryproblems">Discovery problems</h5>
<p>If a message is logged that indicates that the remote server or enclosure
is not found, then the IBM Director interface was not able to find the targeted
service processor on the network. See <a href="rzahqdiscoveryandmanagement.htm#rzahqdiscoveryandmanagement">Remote server discovery and management</a>.</p>
<p>If you are using a Remote Supervisor II service processor, verify that
you are using the most recent firmware. See <a href="http://www.ibm.com/servers/eserver/iseries/integratedxseries/iscsireadme" target="_blank">iSCSI install read me first</a>
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<p><span class="bold">If you are not using unicast addressing to discover the
service processor, do the following steps:</span></p>
<ul>
<li>Verify that your iSeries&trade; server has a physical network connection to the
service processor of the remote system.
<ul>
<li>See <a href="../rzaku/rzakupingiseriesnav.htm">Ping from iSeries Navigator</a> in the TCP/IP
troubleshooting topic collection.</li></ul></li>
<li>If your iSeries server has a physical network connection to the service
processor, check the firewall settings for the routers or switches on the
iSCSI network. Network routers or switches between the iSeries LAN interface
and the service processor might not support multicast addressing or are not
configured to allow multicast addressing.
<p>Network routers or firewalls can
block SLP multicast packets. The routers or firewalls may need to be configured
to allow the Service Location Protocol IP address of 239.255.255.253 or
port number 427 to allow passage of the SLP packets.</p></li>
<li>Configure your service processor to use unicast addressing.
<p>The service
processor must have a static host name or IP address configured. You can do
this using the BIOS utility for an RSA II or the service processor web interface.
See <a href="rzahqmmrsaiiweb.htm#rzahqmmrsaiiweb">Use the Management Module or RSA II web interface</a> for instructions on how to use the service
processor web interface to configure the service processor.</p>
<p>Change
the service processor configuration to use unicast addressing, which uses
the host name or IP address that was set in the service processor above to
connect to the service processor. See <a href="rzahqchangespprops.htm#rzahqchangespprops">Change service processor configuration properties</a>.</p></li></ul>
<p><span class="bold">If you are using unicast addressing to discover the service
processor</span></p>
<ul>
<li>Verify your service processor IP address or host name is configured correctly
both in the remote system service processor and in the service processor configuration
on i5/OS.</li>
<li>See the <a href="../rzaku/rzakuoverview.htm">TCP/IP troubleshooting</a> topic for
general TCP/IP troubleshooting procedures.</li></ul><img src="deltaend.gif" alt="End of change" /><img src="deltaend.gif" alt="End of change" />
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