200 lines
14 KiB
HTML
200 lines
14 KiB
HTML
<?xml version="1.0" encoding="UTF-8"?>
|
|
<!DOCTYPE html
|
|
PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
<html lang="en-us" xml:lang="en-us">
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
|
<meta name="security" content="public" />
|
|
<meta name="Robots" content="index,follow" />
|
|
<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
|
|
<meta name="DC.Type" content="task" />
|
|
<meta name="DC.Title" content="Start problem analysis" />
|
|
<meta name="abstract" content="Follow this procedure to narrow down a problem you are having on your server, and to gather the necessary information to report the problem to your next level of support." />
|
|
<meta name="description" content="Follow this procedure to narrow down a problem you are having on your server, and to gather the necessary information to report the problem to your next level of support." />
|
|
<meta name="DC.Relation" scheme="URI" content="rzahbflowchart.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzahbseverequeue.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzahbgatherinfo.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="../rzahx/rzahxmonmessageexample.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzahbcollectsrc.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzahbsrclist.htm" />
|
|
<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
|
|
<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
|
|
<meta name="DC.Format" content="XHTML" />
|
|
<meta name="DC.Identifier" content="rzahbflowchart2" />
|
|
<meta name="DC.Language" content="en-us" />
|
|
<!-- All rights reserved. Licensed Materials Property of IBM -->
|
|
<!-- US Government Users Restricted Rights -->
|
|
<!-- Use, duplication or disclosure restricted by -->
|
|
<!-- GSA ADP Schedule Contract with IBM Corp. -->
|
|
<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
|
|
<link rel="stylesheet" type="text/css" href="./ic.css" />
|
|
<title>Start problem analysis</title>
|
|
</head>
|
|
<body id="rzahbflowchart2"><a name="rzahbflowchart2"><!-- --></a>
|
|
<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
|
|
<h1 class="topictitle1">Start problem analysis</h1>
|
|
<div><p>Follow this procedure to narrow down a problem you are having on
|
|
your server, and to gather the necessary information to report the problem
|
|
to your next level of support.</p>
|
|
<ol><li class="stepexpand"><span>Can you turn on your system?</span> <ul><li><span class="uicontrol">Yes</span>: Continue with the next step. </li>
|
|
<li><span class="uicontrol">No</span>: Go to <a href="rzahbpowerprocedure.htm#rzahbpowerprocedure">Recover from a system power problem</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Does the Function/Data display on the system control display start
|
|
with Function 11-3, or is the System Attention light on? Use the up and down
|
|
arrow buttons to cycle through the functions to determine if an 11-3 exists.
|
|
Press Enter to alternate between function and data. </span> <ul><li><span class="uicontrol">Yes</span>: Go to step <a href="#rzahbflowchart2__trouble_19">19</a> to
|
|
determine if an 11-3 exists.</li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step. </li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Is the system logically partitioned?</span> <ul><li><span class="uicontrol">Yes</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">No</span>: Go to step <a href="#rzahbflowchart2__trouble_05">5</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Using system service tool (SST)/dedicated service tool (DST) from
|
|
the primary partition console, select <span class="uicontrol">Work with system partitions</span>,
|
|
then select <span class="uicontrol">Work with partition status</span>. Is there a
|
|
partition with the state of <samp class="codeph">Failed</samp> or <samp class="codeph">Unit Attn</samp>?</span> <ul><li><span class="uicontrol">Yes</span>: Go to step <a href="#rzahbflowchart2__trouble_19">19</a>.</li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__trouble_05"><a name="rzahbflowchart2__trouble_05"><!-- --></a><span>Does the console show a Main Storage Dump Manager
|
|
display?</span> <ul><li><span class="uicontrol">Yes</span>: Go to <a href="rzahbmainstoragedump.htm#rzahbmainstoragedump">Perform a main storage dump</a>.</li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Does the display station that was in use when the problem occurred
|
|
(or any display station) appear to be operational?</span> <div class="note"><span class="notetitle">Note:</span> The display
|
|
station is operational if there is a signon display or a menu with a command
|
|
line. If another display station is operational, use that display station
|
|
to resolve the problem.</div>
|
|
<ul><li><span class="uicontrol">Yes</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">No</span>: Choose from the following options: <ul><li>If your console cannot vary on, go to <a href="rzahbvaryonprocedure.htm#rzahbvaryonprocedure">Recover when the console does not vary on</a>.</li>
|
|
<li>For all other workstations, go to <a href="rzahbworkstationprocedure.htm#rzahbworkstationprocedure">Recover from a workstation failure</a>.</li>
|
|
</ul>
|
|
</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Is a message related to this problem shown on the display station?</span> <ul><li><span class="uicontrol">Yes</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">No</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_12">12</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Is this a system operator message? </span> <div class="note"><span class="notetitle">Note:</span> It is a system
|
|
operator message if the display indicates that the message is in the QSYSOPR
|
|
message queue. Critical messages can be found in the QSYSMSG. </div>
|
|
<ul><li><span class="uicontrol">Yes</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">No</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_10">10</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Is the system operator message highlighted, or does it have an
|
|
asterisk (*) by it?</span> <ul><li><span class="uicontrol">Yes</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_18">18</a>.</li>
|
|
<li><span class="uicontrol">No</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_14">14</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__troubleshoot_10"><a name="rzahbflowchart2__troubleshoot_10"><!-- --></a><span>Move the cursor to the message line and press
|
|
F1 (for help), or use option 5 (Display details and reply). Does the Additional
|
|
Message Information display appear?</span> <ul><li><span class="uicontrol">Yes</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">No</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_12">12</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Record the message information that is shown on the problem summary
|
|
form. If possible, follow the recovery instructions on the Additional Message
|
|
Information display. Did this solve the problem?</span> <ul><li><span class="uicontrol">Yes</span>: <span class="uicontrol">This ends the procedure.</span></li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__troubleshoot_12"><a name="rzahbflowchart2__troubleshoot_12"><!-- --></a><span>Type <tt>dspmsg qsysopr</tt> on any command
|
|
line and press Enter to display system operator messages. Did you find a
|
|
message that is highlighted or has an asterisk (*) by it?</span> <ul><li><span class="uicontrol">Yes</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_18">18</a>.</li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step. <div class="note"><span class="notetitle">Note:</span> Management
|
|
Central's Message monitor can also inform you when a problem has developed.</div>
|
|
</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Did you find a message at or near the time that the problem occurred?</span> <p>Use option 5 (Display details and reply) on the Work with Message
|
|
display to determine the time that a message occurred.</p>
|
|
<p>If the problem
|
|
appears to affect only one display station, you might be able to use information
|
|
from the JOB menu to diagnose and solve the problem. Type <tt>GO JOB</tt> and
|
|
press Enter on any command line to find this menu.</p>
|
|
<ul><li><span class="uicontrol">Yes</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">No</span>: Go to step <a href="#rzahbflowchart2__troubleshoot_16">16</a>.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__troubleshoot_14"><a name="rzahbflowchart2__troubleshoot_14"><!-- --></a><span>Perform the following steps:</span> <ol type="a"><li>Use option 5 (Display details and reply) to display additional information
|
|
about the message.</li>
|
|
<li>Record the message information that is shown on the problem summary form.
|
|
If it indicates that you need to run problem analysis, go to step <a href="#rzahbflowchart2__troubleshoot_18">18</a>.</li>
|
|
<li>If possible, follow any recovery instructions that are shown.</li>
|
|
</ol>
|
|
<p>Did this solve the problem?</p>
|
|
<ul><li><span class="uicontrol">Yes</span>: <span class="uicontrol">This ends the procedure.</span></li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>Were you instructed by the message information to look for additional
|
|
messages in the system operator's message queue (QSYSOPR)?</span> <ul><li><span class="uicontrol">Yes</span>: Press F12 (Cancel) to return to the list of
|
|
messages and look for other related messages. Then, return to step <a href="#rzahbflowchart2__troubleshoot_12">12</a>.</li>
|
|
<li><span class="uicontrol">No</span>: Continue with the next step.</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__troubleshoot_16"><a name="rzahbflowchart2__troubleshoot_16"><!-- --></a><span>Do you know which input/output device is causing
|
|
the problem?</span> <ul><li><span class="uicontrol">No</span>: Continue with the next step.</li>
|
|
<li><span class="uicontrol">Yes</span>: Perform the following steps: <ol type="a"><li>Type <tt>ANZPRB</tt> on the command line and press Enter. See <a href="rzahbpa3.htm#rzahbpa3">Use the Analyze Problem (ANZPRB) command</a> for
|
|
additional information about analyzing a new problem.</li>
|
|
<li>Report the problem. See <a href="rzahbrpa.htm#rzahbrpa">Report problems detected by the system</a> for
|
|
information about using the problem log to report a problem electronically. <span class="uicontrol">This
|
|
ends the procedure.</span></li>
|
|
</ol>
|
|
</li>
|
|
</ul>
|
|
</li>
|
|
<li class="stepexpand"><span>If you do not know which input/output device is causing the problem,
|
|
describe the problems that you have observed by performing the following steps:</span> <ol type="a"><li>Type <tt>go userhelp</tt> on any command line and press Enter. </li>
|
|
<li>Select option 10 (Save information to help resolve a problem) on the Information
|
|
and Problem Handling (USERHELP) menu. Type a brief description of the problem
|
|
and press Enter on the Save Information to Help Resolve a Problem display.
|
|
If you specify the default <span class="uicontrol">Y</span> for the Enter notes about
|
|
problem field and press Enter, the Select Text Type display appears that allows
|
|
you to enter more text to describe your problem. <div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />To
|
|
describe your problem in greater detail, see <a href="rzahbpa3.htm#rzahbpa3">Use the Analyze Problem (ANZPRB) command</a>.
|
|
This command also might run a test to further isolate the problem.<img src="./deltaend.gif" alt="End of change" /></div>
|
|
</li>
|
|
<li>Refer to <a href="rzahbrparzahbrpb.htm#rzahbrparzahbrpb">Report problems: Overview</a> for
|
|
more details.</li>
|
|
</ol>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__troubleshoot_18"><a name="rzahbflowchart2__troubleshoot_18"><!-- --></a><span>Perform the following steps:</span> <ol type="a"><li>Use option 5 (Display details and reply) to display additional information
|
|
about the message.</li>
|
|
<li>Press F14, or use the Work with Problem (WRKPRB) command. See <a href="rzahbpa2.htm#rzahbpa2">Use the Work with Problems (WRKPRB) command</a> for
|
|
details.</li>
|
|
<li>If this does not solve the problem, see <a href="rzahbsymptom.htm#rzahbsymptom">Symptom and recovery actions</a>.</li>
|
|
</ol>
|
|
</li>
|
|
<li class="stepexpand" id="rzahbflowchart2__trouble_19"><a name="rzahbflowchart2__trouble_19"><!-- --></a><span>Perform the following steps:</span> <ol type="a"><li>Make sure that you have collected all of the system reference codes. </li>
|
|
<li>Go to the <a href="rzahbsrclist.htm">System reference
|
|
code list</a>, find the system reference codes that you collected, and
|
|
perform the actions indicated.</li>
|
|
</ol>
|
|
</li>
|
|
</ol>
|
|
</div>
|
|
<div>
|
|
<div class="familylinks">
|
|
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbflowchart.htm" title="You can often solve problems that occur on your system with methodical analysis.">Problem analysis procedures</a></div>
|
|
</div>
|
|
<div class="relconcepts"><strong>Related concepts</strong><br />
|
|
<div><a href="rzahbgatherinfo.htm" title="The problem summary form is used to record information displayed on the system unit control panel.">Gather information with the problem summary form</a></div>
|
|
</div>
|
|
<div class="reltasks"><strong>Related tasks</strong><br />
|
|
<div><a href="../rzahx/rzahxmonmessageexample.htm">Scenario: Message monitor</a></div>
|
|
<div><a href="rzahbcollectsrc.htm" title="Record the system reference codes on the Problem summary form.">Collect system reference codes</a></div>
|
|
<div><a href="rzahbsrclist.htm" title="Use the tables below to locate the System Reference Code (SRC) that you have displayed. In the table, xxxx can be any number 0 through 9 or letter A through F.">System reference code list</a></div>
|
|
</div>
|
|
<div class="relref"><strong>Related reference</strong><br />
|
|
<div><a href="rzahbseverequeue.htm" title="You can create an optional message queue, QSYSMSG, to hold specific severe system messages.">Create message queue QSYSMSG for severe messages</a></div>
|
|
</div>
|
|
</div>
|
|
</body>
|
|
</html> |