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<h1 class="topictitle1">Troubleshoot Domain Name System</h1>
<div><p>This topic explains Domain Name System (DNS) logging and debugging
settings that can help you resolve problems with your DNS server.</p>
<p>DNS operates much the same as other TCP/IP functions and applications.
Like SMTP or FTP applications, DNS jobs run under the QSYSWRK subsystem and
produce job logs under the user profile QTCP with information associated with
the DNS job. If a DNS job ends, you can use the job logs to determine the
cause. If the DNS server is not returning the expected responses, the job
logs might contain information that can help with problem analysis.</p>
<p>The DNS configuration consists of several files with several different
types of records in each file. Problems with the DNS server are generally
the result of incorrect entries in the DNS configuration files. When a problem
occurs, verify that the DNS configuration files contain the entries you expect.</p>
<div class="section"><h4 class="sectiontitle">Identify jobs</h4><p>If you look in the job log to verify
DNS server function (using WRKACTJOB, for example), consider the following
naming guidelines:</p>
<ul><li>If you are using BIND 4.9.3, the job name of the server will be QTOBDNS.
For more information about debugging DNS 4.9.3, refer to <em><a href="http://publib.boulder.ibm.com/pubs/html/as400/v4r5/ic2924/info/RZAISTRDNSSV.HTM" target="_blank">Troubleshooting DNS servers</a></em>.</li>
<li>If you are running servers based on BIND 8, there will be a separate job
for each server instance you are running. The job name is 5 fixed chars (QTOBD)
followed by the instance name. For example, if you have two instances, INST1
and INST2, their job names will be QTOBDINST1 and QTOBDINST2.</li>
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<ul class="ullinks">
<li class="ulchildlink"><strong><a href="rzakklogging.htm">Logging Domain Name System server messages</a></strong><br />
Domain Name System (DNS) provides numerous logging options that can be adjusted when you are trying to find the source of a problem. Logging provides flexibility by offering various severity levels, message categories, and output files so that you can fine-tune logging to help you find problems.</li>
<li class="ulchildlink"><strong><a href="rzakktroubleshootingdebug.htm">Change Domain Name System debug settings</a></strong><br />
The Domain Name System (DNS) debug function can provide information that can help you determine and correct DNS server problems.</li>
</ul>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzakkkickoff.htm" title="Domain Name System (DNS) is a distributed database system for managing host names and their associated Internet Protocol (IP) addresses.">Domain Name System</a></div>
</div>
<div class="relconcepts"><strong>Related concepts</strong><br />
<div><a href="rzakklogging.htm" title="Domain Name System (DNS) provides numerous logging options that can be adjusted when you are trying to find the source of a problem. Logging provides flexibility by offering various severity levels, message categories, and output files so that you can fine-tune logging to help you find problems.">Logging Domain Name System server messages</a></div>
</div>
<div class="reltasks"><strong>Related tasks</strong><br />
<div><a href="rzakktroubleshootingdebug.htm" title="The Domain Name System (DNS) debug function can provide information that can help you determine and correct DNS server problems.">Change Domain Name System debug settings</a></div>
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