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<title>Problems with saving integrated Windows server files</title>
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<h3 id="rzahqtsfpi">Problems with saving integrated Windows server files</h3>
<p>If you have problems with doing file-level backup of your integrated server
files, check the Windows event log and i5/OS QSYSOPR message queue for messages.</p>
<ul>
<li>If you get a session initialization error (CPDB050) or session communication
error (CPDB055) when you try to save files, do this.
<ol type="1">
<li>Ensure that i5/OS NetServer&trade; is in the same domain (see <a href="rzahqmatchdomain.htm#rzahqmatchdomain">Ensure iSeries NetServer and the integrated Windows server
are in same domain</a>) as the integrated server for which you want to
save files.</li>
<li>Ensure that you complete the steps <a href="rzahqshare.htm#rzahqshare">Create shares on integrated Windows servers</a> and <a href="rzahqaddmbr.htm#rzahqaddmbr">Add members to QAZLCSAVL file</a>.</li>
<li>Ensure that the QSERVER subsystem is running.</li>
<li>Ensure that TCP/IP is active:
<ol type="a">
<li>Use option 1 of the CFGTCP command.</li>
<li>Press F11 to view the interface status.</li>
<li>Type a 9 next to the appropriate network service to start the TCP/IP interface.</li>
<li>Press F5 to refresh the view. The appropriate TCP/IP service should now
be active.</li></ol></li>
<li>Then try saving your files again.</li></ol></li>
<li>If you get an error message that indicates a problem with exchanging security
information (CPDB053) or logging on to the server (NTA02AE), do this:
<ol type="1">
<li>Ensure that you are enrolled on the integrated server as part of the Administrators
group.</li>
<li>Ensure that you have the same password on i5/OS and on the integrated
server.</li>
<li>Then try saving your files again.</li></ol></li>
<li>If you get an error message (CPDB058) that indicates a problem with processing
the share file member, ensure that the QAZLCSAVL file is set up correctly.
<ol type="1">
<li>Check that you have completed this step: <a href="rzahqshare.htm#rzahqshare">Create shares on integrated Windows servers</a> .</li>
<li>As well as this step: <a href="rzahqaddmbr.htm#rzahqaddmbr">Add members to QAZLCSAVL file</a>. Also you must have listed
in that file the share that you specified on the Save (SAV) command.</li></ol></li>
<li>If you get an error message (NTA02A3) that indicates a problem communicating
with NTSAV, verify that the Remote Procedure Call service is running.
<ol type="1">
<li>On the integrated server task bar, click <span class="bold">Start</span> &mdash;> <span class="bold">Programs</span> &mdash;> <span class="bold">Administrative Tools</span>.</li>
<li>Double-click <span class="bold">Services</span>.</li>
<li>Verify that the Remote Command Service is running.</li></ol></li>
<li>The following errors may appear when doing a SAV.
<ul>
<li><tt>CPFA09C Not authorized to object</tt></li>
<li><tt>CPD3730 Cannot save directory /qntc/(server)/(share)/System
Volume Information</tt></li></ul>
<p>These errors indicate that the directory, <span class="bold">System
Volume Information</span>, was not saved. This is a hidden, system directory
that can be accessed only by the Windows SYSTEM account. If you ignore this
message, the directory and its contents will not be saved (it contains intermediate
log files used when encrypting files). Otherwise, you can add permissions
for the user who is running SAV to this directory. To set the permissions,
you will need to make the directory visible (don't hide hidden files, and
don't hide protected operating system files). Refer to the Windows 2000 Server
or Windows Server 2003 help for information about setting folder permissions.</p>
<p>You may also see a CPFA09C error if you run file-level backup as QSECOFR,
whether QSECOFR is enrolled to the server or not. Use a different enrolled
user profile that has a backup on the integrated server.</p></li></ul>
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