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<h1 class="topictitle1">Troubleshoot SNTP</h1>
<div><p>Use this information to understand your options when problems related
to SNTP arise. This topic describes problems that your system might encounter
when you adjust time using SNTP.</p>
<p>Log SNTP activity can help you to identify problems with the server or
client.</p>
<p>The following topics identify problems you might encounter and provide
ways to recover:</p>
<ul><li><strong>I want to contact an SNTP server through a firewall </strong><p>If you are
using the SNTP client through a firewall, the firewall configuration might
need to be updated to allow the passing of UDP packets on port 123.</p>
</li>
<li><strong>Server does not serve time to clients</strong> <p>If you have selected <span class="uicontrol">Server
must be synchronized before valid time is served</span> on the <span class="uicontrol">Server</span> page
of SNTP properties, you must have the iSeries™ server configured as an SNTP
client connected to an active time server before the server can respond to
client polls.</p>
</li>
<li><strong>I want to stop SNTP</strong> <p>If SNTP is not making correct
time adjustments or if you want to start a new time adjustment, you need to
ensure that SNTP is stopped properly.</p>
</li>
</ul>
<p>For more information on troubleshooting problems related to time management,
see Time management troubleshooting.</p>
<p>If the problem is outside of the SNTP topic, see Troubleshooting to learn
about the options you have regarding general problems with the iSeries server.
For additional help, see Service and support.</p>
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<div>
<ul class="ullinks">
<li class="ulchildlink"><strong><a href="rzaktlogging.htm">Log SNTP activity</a></strong><br />
This topic explains how to use the logging function to help you track activity and identify problems with the server or client.</li>
</ul>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaktkickoff.htm" title="Simple Network Time Protocol (SNTP) is a time maintenance application that allows you to synchronize networked hardware.">Simple Network Time Protocol</a></div>
</div>
<div class="relconcepts"><strong>Related concepts</strong><br />
<div><a href="../rzati/rzatitroubleshooting.htm">Time management troubleshooting</a></div>
<div><a href="../rzahb/rzahbrtrbshoo1.htm">Troubleshooting</a></div>
<div><a href="../rzahg/rzahgictroub2.htm">Service and support</a></div>
</div>
<div class="reltasks"><strong>Related tasks</strong><br />
<div><a href="../rzati/rzatistoptimemain.htm">Stop SNTP</a></div>
</div>
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