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<h1 class="topictitle1">My job is hung</h1>
<div><p>This topic discusses possible reasons why a job might be hung.</p>
<div class="section">
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e20">Job is waiting to get a lock on an object</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e20 "> </td>
<td valign="top" width="12.5%" headers="d0e20 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e20 ">View the status of the job in iSeries™ Navigator; see <a href="rzaksdetstatjob.htm">Determine
the status of a job</a>. A job that is waiting to get a lock will have
a status of <var class="varname">Waiting for lock</var>.</td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e20 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e20 ">View the list of locked objects for the job to determine which object
the job is waiting to get a lock on. Then use the Lock Holders action against
the object to determine which job already holds the lock. You then need to
determine why this job is holding the lock, and what can be done to release
the lock. </td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e51">Job is held</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e51 "> </td>
<td valign="top" width="12.5%" headers="d0e51 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e51 ">View the status of the job in iSeries Navigator; see <a href="rzaksdetstatjob.htm">Determine
the status of a job</a></td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e51 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e51 ">Right-click the job and click <span class="uicontrol">Release</span>.</td>
</tr>
</tbody>
</table>
</div>
<p>The following are possible reasons why a job on a job queue might
be hung:</p>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e83">Job queue is held</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e83 "> </td>
<td valign="top" width="12.5%" headers="d0e83 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e83 ">View the status of the job queue in iSeries Navigator;</td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e83 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e83 "> <ol><li>Move the job to a job queue that is not held, see <a href="rzaksmvjobtonwjobq.htm">Move
jobs to different job queues</a>.</li>
<li>Release the job queue. To do so, right-click the job and click <span class="uicontrol">Release</span>.</li>
</ol>
</td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e120">Job queue has not been allocated by an
active subsystem</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e120 "> </td>
<td valign="top" width="12.5%" headers="d0e120 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e120 ">View the status of the job queue in iSeries Navigator.</td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e120 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e120 "> <ol><li>Move the job to a job queue that is allocated by an active subsystem,
see <a href="rzaksmvjobtonwjobq.htm">Move jobs to different job queues</a>.</li>
<li>Start a subsystem which contains a job queue entry for this job queue,
see <a href="rzaksstartsbs.htm">Start a subsystem</a>.</li>
<li>Add a job queue entry for this job queue to an active subsystem using
the Add Job Queue Entry (ADDJOBQE) command.</li>
</ol>
</td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e159">Subsystem maximum has been reached</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e159 "> </td>
<td valign="top" width="12.5%" headers="d0e159 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e159 ">View the maximum active jobs value for the subsystem in iSeries Navigator.
To do so, right-click the subsystem and click <span class="uicontrol">Properties</span>.</td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e159 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e159 "> <ol><li>Move the job to a different job queue, see <a href="rzaksmvjobtonwjobq.htm">Move
jobs to different job queues</a>.</li>
<li>Increase the maximum value. To do so, use the Change Subsystem Description
(<span class="cmdname">CHGSBSD</span>) command.</li>
</ol>
</td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e199">Job queue maximum has been reached</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e199 "> </td>
<td valign="top" width="12.5%" headers="d0e199 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e199 ">View the maximum active jobs value for the job queue in iSeries Navigator.
To do so, right-click the job queue and click <span class="uicontrol">Properties</span>.
Then select the <span class="uicontrol">Activity</span> tab.</td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e199 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e199 "> <ol><li>Move the job to a different job queue; see <a href="rzaksmvjobtonwjobq.htm">Move
jobs to different job queues</a>.</li>
<li>Increase the maximum value. To do so, use the Change Job Queue Entry (<span class="cmdname">CHGJOBQE</span>)
command.</li>
</ol>
</td>
</tr>
</tbody>
</table>
</div>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="void" border="0" rules="none"><thead align="left"><tr><th colspan="3" valign="top" id="d0e242">Maximum value for the priority level has
been reached</th>
</tr>
</thead>
<tbody><tr><td rowspan="2" valign="top" width="12.5%" headers="d0e242 "> </td>
<td valign="top" width="12.5%" headers="d0e242 ">How to diagnose:</td>
<td valign="top" width="75%" headers="d0e242 ">Determine the job queue priority of the job by viewing its properties.
Then view the maximum active jobs by job priority values for the job queue
in iSeries Navigator.
To do so, right-click the job queue and click <span class="uicontrol">Properties</span>.
Then select the Activity tab and click the <span class="uicontrol">Advanced</span> button.</td>
</tr>
<tr><td valign="top" width="12.5%" headers="d0e242 ">Recovery:</td>
<td valign="top" width="75%" headers="d0e242 "> <ol><li>Move the job to a different job queue; see <a href="rzaksmvjobtonwjobq.htm">Move
jobs to different job queues</a>.</li>
<li>Change the job queue priority of the job; see <a href="rzaksspecifyqueuepriority.htm">Specify
the priority of a job within a job queue</a>.</li>
<li>Increase the maximum value. To do so, use the Change Job Queue Entry (<span class="cmdname">CHGJOBQE</span>)
command.</li>
</ol>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzakstroubleshoot.htm" title="Use the information in this topic to help you troubleshoot some of the most common problems that occur in work management.">Troubleshooting</a></div>
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