59 lines
4.4 KiB
HTML
59 lines
4.4 KiB
HTML
<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Electronic customer support" />
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<meta name="abstract" content="Your server can help you isolate the cause of system-detected hardware problems and some software problems. Your server also has an integrated set of functions that are designed to help service and support your system. These are the functions of electronic customer support." />
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<meta name="description" content="Your server can help you isolate the cause of system-detected hardware problems and some software problems. Your server also has an integrated set of functions that are designed to help service and support your system. These are the functions of electronic customer support." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_overview.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiecb.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_addecs.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzajiecs" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Electronic customer support</title>
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</head>
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<body id="rzajiecs"><a name="rzajiecs"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Electronic customer support</h1>
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<div><p>Your server can help you isolate the cause of system-detected hardware
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problems and some software problems. Your server also has an integrated set
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of functions that are designed to help service and support your system. These
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are the functions of electronic customer support.</p>
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<p><img src="./delta.gif" alt="Start of change" />The operating system includes electronic customer support,
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which provides a connection to the IBM<sup>®</sup> service system after you have done problem
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analysis and have run isolation procedures. The communications hardware and
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software that are needed to access remote IBM service and support functions are part
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of the operating system.<img src="./deltaend.gif" alt="End of change" /></p>
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<p>The following figure shows how electronic customer support
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is organized to report problems and to receive responses. </p>
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<div class="fignone"><span class="figcap">Figure 1. Reporting problems and receiving responses</span><br /><img src="rv3p051.gif" alt="Reporting problems and receiving responses with electronic customer support" /><br /></div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzajiecb.htm">Electronic customer support: Command authority</a></strong><br />
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Use this information to find out what authorities are required to use electronic customer support.</li>
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<li class="ulchildlink"><strong><a href="rzaji_addecs.htm">Add electronic customer support to your server</a></strong><br />
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Find out how to access electronic customer support. Details are provided on configuring the Universal Connection support or the traditional connection with SNA.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_overview.htm" title="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use.">Customer service and support</a></div>
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</div>
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</div>
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</body>
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</html> |