128 lines
7.5 KiB
HTML
128 lines
7.5 KiB
HTML
<?xml version="1.0" encoding="UTF-8"?>
|
|
<!DOCTYPE html
|
|
PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
<html lang="en-us" xml:lang="en-us">
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
|
<meta name="security" content="public" />
|
|
<meta name="Robots" content="index,follow" />
|
|
<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
|
|
<meta name="DC.Type" content="reference" />
|
|
<meta name="DC.Title" content="Troubleshoot PPP" />
|
|
<meta name="abstract" content="If you experience PPP connection problems, you can use this checklist to gather error information. This checklist can help you identify error symptoms and resolve PPP connection problems." />
|
|
<meta name="description" content="If you experience PPP connection problems, you can use this checklist to gather error information. This checklist can help you identify error symptoms and resolve PPP connection problems." />
|
|
<meta name="DC.Relation" scheme="URI" content="rzaiygetstart.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzaiycfgmodem.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzaiyrzaiycfgmodem.htm" />
|
|
<meta name="DC.Relation" scheme="URI" content="rzaiycfgref.htm" />
|
|
<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
|
|
<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
|
|
<meta name="DC.Format" content="XHTML" />
|
|
<meta name="DC.Identifier" content="rzaiyrzaiytrouble" />
|
|
<meta name="DC.Language" content="en-us" />
|
|
<!-- All rights reserved. Licensed Materials Property of IBM -->
|
|
<!-- US Government Users Restricted Rights -->
|
|
<!-- Use, duplication or disclosure restricted by -->
|
|
<!-- GSA ADP Schedule Contract with IBM Corp. -->
|
|
<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
|
|
<link rel="stylesheet" type="text/css" href="./ic.css" />
|
|
<title>Troubleshoot PPP</title>
|
|
</head>
|
|
<body id="rzaiyrzaiytrouble"><a name="rzaiyrzaiytrouble"><!-- --></a>
|
|
<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
|
|
<h1 class="topictitle1">Troubleshoot PPP</h1>
|
|
<div><p>If you experience PPP connection problems, you can use this checklist
|
|
to gather error information. This checklist can help you identify
|
|
error symptoms and resolve PPP connection problems.</p>
|
|
<div class="section"><p>Current and relevant information about program temporary fixes
|
|
(PTFs) and troubleshooting is documented on the <a href="http://www.iseries.ibm.com/tcpip/" target="_blank">iSeries™ server
|
|
TCP/IP home page</a> <img src="www.gif" alt="Link outside Information Center" />. This link provides the latest information that
|
|
supplements and overrides the information that is contained in this topic.</p>
|
|
</div>
|
|
<div class="section"> <ol><li>Required supporting material: <ul><li>Remote host type, operating system, and level</li>
|
|
<li>iSeries server
|
|
host operating system level</li>
|
|
<li><img src="./delta.gif" alt="Start of change" />All output files that are saved in an output queue with the
|
|
same name as the profile<img src="./deltaend.gif" alt="End of change" /></li>
|
|
<li><img src="./delta.gif" alt="Start of change" />Job logs for QTPPPCTL and QTPPPL2TP (if an L2TP profile)<img src="./deltaend.gif" alt="End of change" /></li>
|
|
<li>Connection script, if used in your environment</li>
|
|
<li>Status of connection profile before and after the connection fails</li>
|
|
</ul>
|
|
</li>
|
|
<li>Recommended supporting material: <ul><li>Line description</li>
|
|
<li>Connection profile <p>Option 6 from WRKTCPPTP prints the profile settings.</p>
|
|
</li>
|
|
<li>Modem type and model</li>
|
|
<li>Modem command strings</li>
|
|
<li>Communications trace</li>
|
|
</ul>
|
|
</li>
|
|
</ol>
|
|
</div>
|
|
<div class="section"><p>The ITSO Redbook <a href="http://www.redbooks.ibm.com/abstracts/sg245190.html" target="_blank">TCP/IP for iSeries server: More Cool Things Than Ever (SG24-5190)</a> <img src="rbpdf.gif" alt="Link to PDF" /> covers the
|
|
following PPP problems. It also provides detailed problem resolution information.</p>
|
|
</div>
|
|
|
|
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="border" border="1" rules="all"><caption>Table 1. PPP problems from ITSO Redbook</caption><thead align="left"><tr><th align="center" valign="top" id="d0e82">Problem</th>
|
|
<th align="center" valign="top" id="d0e84">Solution</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody><tr><td valign="top" headers="d0e82 "><p><strong>Modem hardware configuration</strong></p>
|
|
<p>Wrong configuration
|
|
of dip-switches and other hardware settings</p>
|
|
</td>
|
|
<td valign="top" headers="d0e84 ">Make sure that the modem is configured for the correct
|
|
framing type. This can be either <em>Asynchronous</em> or <em>Synchronous</em>.
|
|
Refer to the modem manual for more information.</td>
|
|
</tr>
|
|
<tr><td valign="top" headers="d0e82 "><p><strong>Modem AT commands</strong></p>
|
|
<p>The modem you are
|
|
trying to use is not in the predefined list of modems in iSeries Navigator. </p>
|
|
</td>
|
|
<td valign="top" headers="d0e84 ">Create a new modem.</td>
|
|
</tr>
|
|
<tr><td valign="top" headers="d0e82 "><p><strong>PPP users and passwords</strong></p>
|
|
<p>You are getting
|
|
user name and password errors when attempting a PPP connection.</p>
|
|
</td>
|
|
<td valign="top" headers="d0e84 "><ul><li>Ensure that the user ID and password are entered using the same case.</li>
|
|
<li>Ensure that the authentication protocol used by the peers is the same.</li>
|
|
<li>Do not use PAP at one peer, while the other peer is configured as CHAP.</li>
|
|
</ul>
|
|
</td>
|
|
</tr>
|
|
<tr><td valign="top" headers="d0e82 "><p><strong>PPP lines for starting a connection profile</strong></p>
|
|
<p>Identified
|
|
PPP lines are used by the same hardware resource.</p>
|
|
</td>
|
|
<td valign="top" headers="d0e84 ">Remember to vary off other lines using the same hardware
|
|
resource.</td>
|
|
</tr>
|
|
<tr><td valign="top" headers="d0e82 "><p><strong>PPP protocol</strong></p>
|
|
<p>Connection errors can occur
|
|
due to misconfiguration of the PPP protocol.</p>
|
|
</td>
|
|
<td valign="top" headers="d0e84 ">Investigating the lower-levels of the PPP protocol may
|
|
be necessary in some situations where the peers are unable to communicate
|
|
with each other due to a configuration error. If the PPP log or the job log
|
|
of the PPP job does not show any indication of the problem, you can investigate
|
|
the problem by using the communications trace function. </td>
|
|
</tr>
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
</div>
|
|
<div>
|
|
<div class="familylinks">
|
|
<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaiygetstart.htm" title="Point-to-Point Protocol (PPP) is an Internet standard for transmitting data over serial lines.">Remote Access Services: PPP connections</a></div>
|
|
</div>
|
|
<div class="relconcepts"><strong>Related concepts</strong><br />
|
|
<div><a href="rzaiycfgmodem.htm" title="For your analog PPP connections, you can use an external modem, an internal modem or an ISDN terminal adapter. A modem provides you with analog connection capabilities (leased and switched lines). Modem descriptions for the most popular modems have been defined for the iSeries server.">Configure your modem for PPP</a></div>
|
|
<div><a href="rzaiyrzaiycfgmodem.htm" title="You can find how to configure a new modem in this topic.">Configure a new modem</a></div>
|
|
</div>
|
|
<div class="relref"><strong>Related reference</strong><br />
|
|
<div><a href="rzaiycfgref.htm" title="Listed here are IBM Redbooks (in PDF format) and Web sites that relate to the PPP topic. You can view or print any of the PDFs.">Related information for PPP</a></div>
|
|
</div>
|
|
</div>
|
|
</body>
|
|
</html> |