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<title>User enrollment authorization problems</title>
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<h3 id="rzahqtuapi">User enrollment authorization problems</h3>
<p>If you get an error (NTA0282) that indicates insufficient authorization
to create and update integrated server users, take action as appropriate.</p>
<ul>
<li>If you are trying to enroll users and groups to a domain for the first
time, ensure that you set up a QAS400NT user ID to provide the necessary
authorization. The topic, <a href="rzahqsuepi.htm#rzahqsuepi">The QAS400NT user</a>, tells you how. Also ensure
that the user is configured as a traditional user, which means that the user
must specify an iSeries&trade; password and have local password management enabled.
See <a href="rzahqencco.htm#rzahqencco">Types of user configurations</a>.</li>
<li>If you have been successfully enrolling users and groups for awhile, check
to see if the i5/OS password for the QAS400NT user has expired. When the
QAS400NT user password expires, the account on the integrated server also
expires. To correct this situation, do the following.
<ol type="1">
<li>Enable the integrated server account.
<p><span class="bold">On a domain
controller:</span></p>
<ol type="a">
<li>Open <span class="bold">Start</span> &mdash;> <span class="bold">Programs</span> &mdash;> <span class="bold">Administrative Tools</span>.</li>
<li>Select <span class="bold">Active Directory Users and Computers</span>.</li>
<li>Right-click <span class="bold">Users</span>, then double-click <span class="bold">QAS400NT</span>.</li>
<li>Click on the <span class="bold">Account</span> tab at the top of the <span class="bold">User Properties</span> window.</li>
<li>Change the <span class="bold">Account expires</span> date to a date in the
future and click <span class="bold">Never</span>.</li></ol>
<p><span class="bold">On a local integrated Windows server:</span></p>
<ol type="a">
<li>Open <span class="bold">Start</span>, <span class="bold">Programs</span>, <span class="bold">Administrative Tools</span>.</li>
<li>Select <span class="bold">Computer Management</span>.</li>
<li>Expand <span class="bold">System Tools</span>; then expand <span class="bold">Local Users and Groups</span>.</li>
<li>Right-click <span class="bold">QAS400NT</span> from the list.</li>
<li>Click on the <span class="bold">Account</span> tab at the top of the <span class="bold">User Properties</span> window.</li>
<li>Change the <span class="bold">Account expires</span> date to a date in the
future and click <span class="bold">Never</span>.</li></ol></li>
<li>On i5/OS, use the Change user profile (CHGUSRPRF) or Change password (CHGPWD)
command to change the QAS400NT user password.</li>
<li>Restart the iSeries User Administration Service.
<ol type="a">
<li>Click on <span class="bold">Start</span>, then <span class="bold">Programs</span>,
then <span class="bold">Administrative Tools</span>, then <span class="bold">Component
Services</span>.</li>
<li>Click on <span class="bold">Services</span>.</li>
<li>Click on <span class="bold">iSeries User Administration</span>, then right-click <span class="bold">Stop</span> to stop the service.</li>
<li>Click on <span class="bold">iSeries User Administration</span>, then right-click <span class="bold">Start</span> to restart the service.</li></ol></li></ol>
<p>Restarting the service automatically retries the enrollment of the
users and groups.</p>
<p>To avoid this problem, be sure to change the QAS400NT
password periodically on your i5/OS system to prevent the password from expiring.</p>
<p>If you have more than one iSeries with multiple integrated servers
that participate in a Windows domain, you can minimize password expiration
problems by implementing the steps described here: <a href="rzahqsuepi.htm#rzahqsuepi">The QAS400NT user</a>.</p></li>
<li>If the problem still persists, check the technical information databases
at the IBM&reg;
<img src="eserver.gif" alt="IBM branded eserver" /><a href="http://www.ibm.com/eserver/iseries/support/"> iSeries Support Web page</a>
<img src="www.gif" alt="Link outside Information Center." />. If you cannot find the solution there, contact
your technical support provider.</li></ul>
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