84 lines
5.4 KiB
HTML
84 lines
5.4 KiB
HTML
<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" lang="en-US" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="dc.language" scheme="rfc1766" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<meta name="dc.date" scheme="iso8601" content="2005-09-13" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="security" content="public" />
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<title>IBM iSeries Integrated Server Support snap-in program</title>
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<link rel="stylesheet" type="text/css" href="ibmidwb.css" />
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<link rel="stylesheet" type="text/css" href="ic.css" />
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</head>
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<body>
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<a id="Top_Of_Page" name="Top_Of_Page"></a><!-- Java sync-link -->
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<script language = "Javascript" src = "../rzahg/synch.js" type="text/javascript"></script>
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<a name="rzahqtlcpi"></a>
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<h3 id="rzahqtlcpi">IBM iSeries Integrated Server Support snap-in program</h3>
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<p>You may experience an error when trying to run the IBM® iSeries Integrated
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Server Support snap-in program. The program may not start, may provide unexpected
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information, or an error can occur during use.</p>
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<p>If the IBM iSeries Integrated Server Support snap-in display never appears the
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following steps can help you determine the problem.</p>
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<ul>
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<li>Check to see if there is already an instance of IBM iSeries Integrated Server Support snap-in
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or the Lvlsync program on the system. You can only run one instance of these
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programs at a time. If there is already an instance of either program in
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operation, then a new call to either program will return. Finish using the
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current program before trying to start a new instance.</li>
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<li>Ensure that the user has administrator-level access and special authorities.
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The IBM iSeries Integrated Server Support Snap-in programs require these
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authorizations. Retry starting the program with administrator authority.</li>
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<li>Ensure that you have started iSeries NetServer™. iSeries NetServer starts
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automatically with the QSERVER subsystem on i5/OS. Start iSeries™ NetServer if i5/OS
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has not already started it.</li>
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<li>Ensure that you have enabled the guest user profile on iSeries NetServer. If not,
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then enable the guest user profile so that guests can access the iSeries NetServer (see <a href="rzahqguspi.htm#rzahqguspi">Create a guest user profile for iSeries NetServer</a>). When you have enabled guest access, first stop and then
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restart iSeries NetServer and then retry running the IBM iSeries Integrated
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Server Support snap-in program.</li>
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<li>Check the system event log on the Windows server for any messages pertaining
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to the IBM iSeries Integrated Server Support snap-in program.</li></ul>
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<p>The IBM iSeries Integrated Server Support snap-in display may appear, but the
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information that i5/OS displays may not be what you expected. If so, the following
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steps can help you determine the problem.</p>
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<ul>
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<li>Verify that the latest service pack PTF is available and in an active
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state on i5/OS. You can use the Display PTF (DSPPTF) command to do this.</li>
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<li>Verify that the service pack you believe that you have installed is actually
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installed on the integrated server.</li>
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<li>Check the system and application event log on the integrated server for
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any messages pertaining to the Integrated Server Support snap-in program.</li></ul>
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<p>When you perform an action with the IBM iSeries Integrated Server Support snap-in program,
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problems can occur. The following list helps you solve problems that can occur
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after you click the <span class="bold">OK</span> button.</p>
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<ul>
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<li>A drive letter must be available for the IBM iSeries Integrated Server Support snap-in program
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to proceed. This drive letter need only be available temporarily. If all drive
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letters are in use, try freeing a drive letter for use with IBM iSeries Integrated
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Server Support snap-in and retry the program.</li>
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<li>The IBM iSeries Integrated Server Support snap-in program takes the specified
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action. The system may or may not be restarted depending on the set of files
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updated. It may take a short time for the system shutdown and start up to
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occur.</li>
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<li>Check the system and application event log on the integrated server for
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any messages pertaining to the IBM iSeries Integrated Server Support snap-in program.</li>
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<li>If the problem still persists, check the technical information databases
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at the
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<img src="eserver.gif" alt="IBM branded eserver" /><a href="http://www.ibm.com/eserver/iseries/support/">IBM iSeries Support Web
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page</a>
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<img src="www.gif" alt="Link outside Information Center." />. If you cannot find the solution there,
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contact your technical support provider.</li></ul>
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<a id="Bot_Of_Page" name="Bot_Of_Page"></a>
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</body>
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</html>
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