ibm-information-center/dist/eclipse/plugins/i5OS.ic.rzahq_5.4.0.1/iconnolineyes.htm

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<title>Line description is present and icon is missing</title>
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<h4 id="iconnolineyes">Line description is present and icon is missing</h4>
<p><span class="bold">Verify the i5/OS side</span></p>
<p>Check the line description. When the line description is in the FAIL state,
perform the following steps.</p>
<ol type="1">
<li>Collect PAL entries and VLOGs</li>
<li>Contact support</li>
<li>Verify the Windows side</li></ol>
<p>Otherwise, when the line description is in the VARY-ON PENDING, VARY-ON,
or RCYPND state, verify the Windows side.</p>
<p><span class="bold">Verify the Windows side</span></p>
<p>Open the <span class="bold">Device Manager</span>, click <span class="bold">Network Adapters</span> to list the installed adapters, and locate the entry
for the VE port.</p>
<ul>
<li>When the VE port has an exclamation point (!). beside it, complete the
following steps.
<ol type="1">
<li>Open the Event Log, locate any entries for the qvndvemp.sys driver and
record them.</li>
<li>Contact support. The driver failed to initialize, which requires assistance
to diagnose the cause.</li></ol></li>
<li>When the VE port has a red X, complete the following steps.
<ol type="1">
<li>Right-click the VE port and select <span class="bold">Enable</span>.</li>
<li>Open the <span class="bold">Network and Dialup Connections</span> window and
locate the VE icon.</li>
<li>If the VE port icon is missing or it remains gray, open the <span class="bold">Event Log</span>.</li>
<li>Locate entries for the qvndvemp.sys driver, record any that you find,
and contact support. The VE port failed to load or start.</li></ol></li></ul>
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