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<title>Troubleshoot PC client connection problems</title>
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<h2 id="shootnetserver">Troubleshoot PC client connection problems</h2><a id="idx42" name="idx42"></a><a id="idx43" name="idx43"></a><a id="idx44" name="idx44"></a><a id="idx45" name="idx45"></a><a id="idx46" name="idx46"></a><a id="idx47" name="idx47"></a>
<p>You can test whether your connection method to iSeries NetServer&trade; (for example, DNS)
is up and running if you experience connection problems. To do so, follow
these steps:</p>
<ol type="1">
<li>Open a DOS window from your PC client.</li>
<li>Enter the <tt class="xph">PING</tt> command to test your client connection to iSeries.
For example, you could <tt class="xph">PING</tt> iSeries NetServer by entering this command:
<pre class="xmp">ping QSYSTEM1</pre>
<a name="wq121"></a>
<div class="notetitle" id="wq121">Note:</div>
<div class="notebody"><tt class="xph">QSYSTEM1</tt> is the server
name of iSeries NetServer on iSeries.</div></li></ol><p class="indatacontent">If you get a positive return value, then the client connection to iSeries NetServer is
operating normally. This means that the method the client uses to connect
to iSeries NetServer and iSeries is up and running.</p>
<p><span class="bold">Tip:</span></p>
<p>Run <span class="bold">nbtstat -A ip-address-of-server</span> from a command
prompt on the client to check connectivity: C:\WINDOWS>nbtstat -a qnetserver.
Using nbtstat can also be helpful with connectivity information in case the
name of the server is unknown or cannot be resolved.</p>
<p><img src="delta.gif" alt="Start of change" />Another way to check client connectivity to iSeries is to see if
there is an active NetServer session for the client. Using iSeries Navigator under <span class="bold">Network </span>> <span class="bold">Servers </span>> <span class="bold">TCP/IP</span>, double-click <span class="bold">iSeries NetServer</span> and
then click <span class="bold">Sessions</span>. A listing of users and
their respective workstation name, logon type, and server session is displayed.<img src="deltaend.gif" alt="End of change" /></p>
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