108 lines
6.6 KiB
HTML
108 lines
6.6 KiB
HTML
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<meta name="DC.Title" content="Report problems detected by the system" />
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<meta name="abstract" content="The system problem log allows you to display a list of all the problems recorded on the system." />
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<title>Report problems detected by the system</title>
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<body id="rzahbrpa"><a name="rzahbrpa"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Report problems detected by the system</h1>
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<div><p>The system problem log allows you to display a list of all the
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problems recorded on the system.</p>
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<div class="section"><p>You also can display detailed information about a specific problem.
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For example, you can see the product type and serial number of the device
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that had the problem, the date and time of the problem, the part that failed,
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where the part is found, and the problem status. You can also analyze and
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report a problem, or determine any service activity.</p>
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<p>To report a problem
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that has an entry in the problem log, perform the following steps:</p>
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<ol><li>Type <tt>WRKPRB</tt> on any command line and press Enter. The Work with
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Problems (WRKPRB) display appears.</li>
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<li>If you have a problem ID, look for an entry with the same ID on the Work
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with Problems display. Select option 8 (Work with problem) for the problem
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you want to work with and press Enter. The Work with Problem display appears.</li>
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<li>Select option 2 (Report problem) and press Enter. The Verify Contact Information
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display appears.</li>
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<li>To change any fields that appear, type over the current information and
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press Enter. The system includes the new information in the service request.</li>
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<li>Select the severity level that closely relates to the severity of your
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problem on the Select Problem Severity display.</li>
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<li>Select who should receive and process your request on the Select Service
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Provider display.</li>
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<li>Select when and how you want to send the service request on the Select
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Reporting Option display.</li>
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<li>Choose from the following options:<ul><li>To report the problem automatically, continue with Report problems automatically.</li>
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<li>To report the problem by voice, perform the following steps: <ol type="a"><li>Select option 3 (Report service quest by voice). The telephone number
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of the service provider for your specific problem will display. If the service
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provider is IBM<sup>®</sup>,
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a service number will be assigned to the problem. </li>
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<li>To put this number in the problem log, press F14 (Specify service-assigned
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number). </li>
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</ol>
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</li>
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</ul>
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</li>
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</ol>
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</div>
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<div class="section"><h4 class="sectiontitle">Report problems automatically</h4><p>The automated
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problem analysis function runs problem analysis routines automatically when
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the system detects a problem.</p>
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<p>The problem reporting function notifies
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the service provider of the software problem. To run these functions, the
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appropriate service attributes must be set to *YES. If these attributes are
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set to *NO, you will need to run the problem analysis manually. The default
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value for service attributes is *NO.</p>
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<p>Use the Display Service Attribute
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(DSPSRVA) command to display the service attributes, or use the Change Service
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Attributes (CHGSRVA) command to change the service attributes.</p>
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<p>To change
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service attributes, fill in the appropriate information in the fields. Specify
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*YES in the Analyze problem field to automatically run problem analysis at
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the time of the failure. Problem analysis includes programs that attempt to
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isolate or correct the problems. Automated problem analysis applies mostly
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to hardware problems, and some software problems in Licensed Internal Code.
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To determine which problems are analyzed automatically and which ones are
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not, use the Work with Problem (WRKPRB) command. If the status is Opened,
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it indicates that the problem has not been analyzed. For problems that are
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not analyzed automatically, you can use the Work with Problems (WRKPRB) command
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to run the problem analysis manually. Go to <a href="rzahbpa2.htm#rzahbpa2">Use the Work with Problems (WRKPRB) command</a> for
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detailed information about the command. <a href="rzahbpa7.htm#rzahbpa7">Examples: Work with Problems (WRKPRB) command</a> provides
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you examples of how the command is used.</p>
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<p>When *YES is specified in the
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Report problem automatically field, software problems are reported automatically
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to the service provider. Your service provider is specified in the Control
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point name field. For hardware problem reporting, contact your service provider.</p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbrparzahbrpb.htm" title="Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request.">Report problems: Overview</a></div>
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</div>
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<div class="reltasks"><strong>Related tasks</strong><br />
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<div><a href="rzahbpa3.htm" title="Use the Analyze Problem (ANZPRB) command to start problem analysis for user-detected problems.">Use the Analyze Problem (ANZPRB) command</a></div>
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