Configure a dial-up connection through AGNS

Use the following Universal Connection wizard procedure to create a dial-up Universal Connection to any of the following services through AT®&T Global Network Services (AGNS):

• Electronic customer support
• Electronic service agent
• Information Center update

Prerequisites

The prerequisites for enabling electronic customer support over an AGNS connection include:

You can create a Universal Connection from the server to an IBM® service and you can optionally let the server act as a connecting point for other servers or partitions in the network.

Configure a dial-up connection from your server through AGNS

Assuming that TCP/IP configuration already exists and works, complete the following steps to set up the Universal Connection if you connect to IBM customer support through a local server:

1. Start iSeries Navigator and select the Universal Connection wizard.
2. Select either primary or backup connection configuration. The default is primary.
3. Check the box to view and modify contact information.
4. Enter the service, address, and country (or region) information on the Universal Connection wizard dialogs.
5. Connect from the current system with a dialup connection using AT&T Global Network Services as a connection type.
6. Check the box if you want to configure a proxy.
7. Choose a hardware resource, primary telephone number, and backup telephone number for creating a connection over the modem.
8. If you chose to configure a proxy, fill out the proxy information. If not, skip to the next step.
9. Indicate that this server does not provide connectivity for other servers or partitions.
10. Review the Summary window to ensure that the configuration meets your requirements, and click Finish to save your configuration.
11. When prompted, test the connection from your server to electronic customer support.

Configure a dial-up connection from your server that provides connectivity to other systems through AGNS

Assuming that TCP/IP configuration already exists and works, complete the following steps to set up the Universal Connection when you connect to IBM customer support when your local server acts as a connecting point for other servers:

1. Start the iSeries Navigator and select the Universal Connection wizard.
2. Select either primary or backup connection configuration. The default is primary.
3. Check the box to view and modify contact information.
4. Enter the service, address, and country (or region) information on the Universal Connection wizard screens.
5. Connect from the current system with a dialup connection using AT&T Global Network Services as a connection type.
6. Check the box if you want to configure a proxy.
7. Choose a hardware resource, primary telephone number, and backup telephone number for creating a connection over the modem.
8. If you chose to configure a proxy, fill out the proxy information. If not, skip to the next step.
9. Specify that you want this iSeries server to function as a connecting point through which other servers or partitions connect to electronic customer support.
10. Select an interface or interfaces through which the other servers or partitions will be allowed to connect to electronic customer support.
11. Create or select an L2TP terminator profile. You need this profile to recognize the other systems or servers that connect to electronic customer support through your server.
12. Configure a Service and Support proxy server.
13. Review the Summary window to ensure that the configuration meets your requirements, and click Finish to save your configuration.
14. When prompted, test the connection from your server to IBM customer support.