Your server can help you isolate the cause of system-detected hardware problems and some software problems. Your server also has an integrated set of functions that are designed to help service and support your system. These are the functions of electronic customer support.
The operating system includes electronic customer support,
which provides a connection to the IBM® service system after you have done problem
analysis and have run isolation procedures. The communications hardware and
software that are needed to access remote IBM service and support functions are part
of the operating system.
The following figure shows how electronic customer support is organized to report problems and to receive responses.
Figure 1. Reporting problems and receiving responses
