Troubleshoot e-mail

This information is designed to help you solve problems related to e-mail that you might experience.

You can also prevent Simple Mail Transfer Protocol (SMTP) from splitting large e-mail messages. iSeries™ SMTP splits large e-mail messages into multiple parts. Older clients sometimes receive multiple-part text e-mail messages as separate messages. This topic includes instructions on what to do about this problem.

• Determine problems with e-mail
  You can use simple steps to determine what is causing a problem with e-mail.
• Check component journals
  You can check journals that record errors to determine how to solve a particular e-mail problem.
• Track undelivered e-mail
  You can use a generic user ID to track problems with undeliverable e-mail. This method can be useful for both e-mail delivery and configuration problems.
• Solve problems with the QtmmSendMail API
  Use this troubleshooting process to resolve problems that you are having with the Send MIME Mail (QtmmSendMail) API.