This topic describes the information that the IBM® service representative
might require to resolve an FTP problem.
Any FTP problem reported to IBM should include the following information:
- A communications trace from the time of the failure (Request TCP/IP data
only) formatted twice: once for ASCII and once for EBCDIC.
- If the FTP client or server has logged software error data, submit the
data.
Note: The system value QSFWERRLOG must be set to *LOG for software error
logging to take place. If an error occurs while QSFWERRLOG is set to *NOLOG,
change the value to *LOG, try to re-create the error, and submit the logged
software error data. If logged software error data is submitted, there is
no need to perform a trace of FTP.
- The QTCPIP and any FTP server or FTP client job logs.
- The FTP client and FTP server debug traces.
- For FTP client problems, a spool file containing the FTP client session
(which can be obtained by hitting the print (F6) key in the FTP session).
- If data integrity is the problem, then the file, member, or library causing
the problem should be sent in along with a copy of the description of the
file, member, or library.