Problems with saving integrated Windows server files

If you have problems with doing file-level backup of your integrated server files, check the Windows event log and i5/OS QSYSOPR message queue for messages.

• If you get a session initialization error (CPDB050) or session communication error (CPDB055) when you try to save files, do this.
  1. Ensure that i5/OS NetServer™ is in the same domain (see Ensure iSeries NetServer and the integrated Windows server are in same domain) as the integrated server for which you want to save files.
  2. Ensure that you complete the steps Create shares on integrated Windows servers and Add members to QAZLCSAVL file.
  3. Ensure that the QSERVER subsystem is running.
  4. Ensure that TCP/IP is active:
     1. Use option 1 of the CFGTCP command.
     2. Press F11 to view the interface status.
     3. Type a 9 next to the appropriate network service to start the TCP/IP interface.
     4. Press F5 to refresh the view. The appropriate TCP/IP service should now be active.
  5. Then try saving your files again.
• If you get an error message that indicates a problem with exchanging security information (CPDB053) or logging on to the server (NTA02AE), do this:
  1. Ensure that you are enrolled on the integrated server as part of the Administrators group.
  2. Ensure that you have the same password on i5/OS and on the integrated server.
  3. Then try saving your files again.
• If you get an error message (CPDB058) that indicates a problem with processing the share file member, ensure that the QAZLCSAVL file is set up correctly.
  1. Check that you have completed this step: Create shares on integrated Windows servers .
  2. As well as this step: Add members to QAZLCSAVL file. Also you must have listed in that file the share that you specified on the Save (SAV) command.
• If you get an error message (NTA02A3) that indicates a problem communicating with NTSAV, verify that the Remote Procedure Call service is running.
  1. On the integrated server task bar, click Start —> Programs —> Administrative Tools.
  2. Double-click Services.
  3. Verify that the Remote Command Service is running.
• The following errors may appear when doing a SAV.
  • CPFA09C Not authorized to object
  • CPD3730 Cannot save directory /qntc/(server)/(share)/System Volume Information

  These errors indicate that the directory, System Volume Information, was not saved. This is a hidden, system directory that can be accessed only by the Windows SYSTEM account. If you ignore this message, the directory and its contents will not be saved (it contains intermediate log files used when encrypting files). Otherwise, you can add permissions for the user who is running SAV to this directory. To set the permissions, you will need to make the directory visible (don't hide hidden files, and don't hide protected operating system files). Refer to the Windows 2000 Server or Windows Server 2003 help for information about setting folder permissions.

  You may also see a CPFA09C error if you run file-level backup as QSECOFR, whether QSECOFR is enrolled to the server or not. Use a different enrolled user profile that has a backup on the integrated server.