Problems getting a Windows system memory dump

If sufficient space is available on the system drive, your integrated Windows server is automatically configured to collect a system memory dump when a STOP error or blue screen occurs. If a system memory dump is not collected, do the following.

1. Select Start, then Programs, then Administrative Tools.
2. Click on Computer Management.
3. In the Action menu, click Properties.
4. Select the Advanced tab
5. Click the Startup/Recovery button.
6. Check the Write debugging information to: box. The default path to the memory.dmp file that is created when a blue screen occurs is %SystemRoot%, which is C:\WINNT for Windows 2000 Server and C:\WINDOWS for Windows Server 2003.

Other problems that can prevent a system-memory dump from being taken include.

• Insufficient paging file size specified. The paging file size must be large enough to hold all of physical RAM, plus 12 MB. To verify the amount of physical RAM on your machine, do the following.
  1. Select Start, then Settings, then Control Panel.
  2. Double-click System. The value listed under Computer on the General page indicates the amount of physical RAM you have on your system.

  To verify or change the paging file size, do the following.

  1. Select the Advanced tab, and click the Performance Options button of the Virtual Memory section. The Virtual Memory part of the window shows the current paging file size.
  2. If you need to change the paging file size, click the Change button.
• The paging file is not located on the system drive. A system memory dump is not collected unless the paging file is located on the system drive. The system drive is the C: drive. To verify or change this, do the following.
  1. Select the Advanced tab, and click the Performance Options button of the Virtual Memory section.
• Insufficient space is available on the drive you specified as the path to the memory.dmp file. The default path for the memory.dmp file is the system drive, but you may change it to another drive. Verify that sufficient free space exists on the system drive or the drive you chose if you changed it. The free space needed is equal to the size of physical RAM, plus 12 MB.
• If the problem still persists, check the technical information databases at the IBM iSeries Support Web page . If you cannot find the solution there, contact your technical support provider.