IBM Director Troubleshooting

If you cannot connect to IBM® Director (for example, when starting or shutting down a server) take the following actions:

• Wait five minutes and retry the operation.
• Stop and restart IBM Director
  • At the i5/OS command line enter ENDTCPSVR SERVER(*DIRECTOR)
  • It will take several minutes or more for Director server to stop. Status of the stop process can be obtained by running the following from qsh: /qibm/userdata/director/bin/twgstat. After a few minutes, it should eventually report "inactive" state.
  • Start the qsh interpreter by entering qsh at the i5/OS command line.
  • From qsh run run: /qibm/userdata/director/bin/twgstart
• Verify the IBM Director properties file configuration

  The IBM Director properties file is installed during the IBM Director installation in the location /QIBM/ProdData/Director/classes/com/ibm/sysmgt/app/iide/IIDETask.properties.

  Verify that the IBM Director properties file exists. If it does not exist, reinstall IBM Director or contact your service representative.

• Verify that a port is specified in the IBM Director properties file.

  This file should contain a line that specifies "port = xxxxx" where xxxxx is the port number. If the line does not exist, do these steps:

  1. Edit the file and add a line that contains "port = 5779". 5779 is the default port used for the i5/OS connection to IBM Director.
  2. Restart IBM Director.
• Verify the port used by IBM Director is not in use by another application

  After starting IBM Director, verify that the port specified in the IBM Director properties file is not in use by another application.

  1. Using iSeries Navigator, expand Network—>TCP/IP Configuration—>IPv4—> Connections.
  2. Right-click the list entry that has the same port number in the Local Port column that was specified in the IBM Director properties file and select Jobs.
  3. In the jobs list, look for a job with job name Qcpmgtsvr and user Qcpmgtdir. This should be the only job that is using the specified port.

  If there are any other jobs using the port, then you must change the port that is used by IBM Director using these steps:

  1. In the IBM Director properties file, change the port number specified in the line "port = xxxxx" where xxxxx is the port number.
  2. Restart IBM Director.