Line description is missing and icon is present

Verify the i5/OS side

Verify that no line description is currently present for the VE port under the NWSD, then verify the Windows side.

Verify the Windows side

Open the Network and Dialup Connections window and check the VE icon. When the installation VEU failed to remove the VE port, reboot the integrated server to clear this condition. If the problem persists, complete the following steps.

  1. Use the VEU to manually remove the VE port by using the following command. 

         qvndveu -a -R -x [port_id]

    where [port_id] is either a decimal (0-9) that corresponds to the port being removed or p, for point to point (point to point virtual Ethernet).

  2. After running the command, if the VE port icon is no longer present, the process has completed. However, if the VEU failed to uninstall and remove the VE port, continue with the remaining steps.
  3. Collect the VEU log file (D:\as400nt\qvndveu.log).
  4. Open the Event Log, locate any entries for the qvndvemp.sys driver and record them.
  5. Contact support. Ensure that you have the following at hand.