Line description is present and icon is missing

Verify the i5/OS side

Check the line description. When the line description is in the FAIL state, perform the following steps.

1. Collect PAL entries and VLOGs
2. Contact support
3. Verify the Windows side

Otherwise, when the line description is in the VARY-ON PENDING, VARY-ON, or RCYPND state, verify the Windows side.

Verify the Windows side

Open the Device Manager, click Network Adapters to list the installed adapters, and locate the entry for the VE port.

• When the VE port has an exclamation point (!). beside it, complete the following steps.
  1. Open the Event Log, locate any entries for the qvndvemp.sys driver and record them.
  2. Contact support. The driver failed to initialize, which requires assistance to diagnose the cause.
• When the VE port has a red X, complete the following steps.
  1. Right-click the VE port and select Enable.
  2. Open the Network and Dialup Connections window and locate the VE icon.
  3. If the VE port icon is missing or it remains gray, open the Event Log.
  4. Locate entries for the qvndvemp.sys driver, record any that you find, and contact support. The VE port failed to load or start.