Use the Analyze Problem (ANZPRB) command

Use the Analyze Problem (ANZPRB) command to start problem analysis for user-detected problems.

A new problem is one that you detect while using the system and that has not been recorded in the problem log. A new problem is also one that is in the problem log with a status of opened. When the analysis is complete, the results are stored in the problem record. The results are used to search for Program Temporary Fixes (PTFs) to correct the problem or to prepare a new service request if the problem cannot be solved.

To analyze a new problem that has not been recorded in the problem log, perform the following steps:

Type ANZPRB on the command line.
Select the option that most closely corresponds to the problem listed on the Analyze a New Problem display. A series of steps then guides you through problem analysis. As you progress through problem analysis, the system builds a symptom string that is based on your responses.
Note: If you encounter the Problem Analysis display while you are building your symptom string, contact your service provider before continuing.
When you complete problem analysis, the collected information is placed in the problem log.